Service Advisor
7 days ago
This is a full-time permanent position working Monday - Friday 7.00am - 5.00pm and paying up to £35,000 per annum depending on experience.
This role also requires you to work 1 in 3 Saturdays 8.00am - 3.00pm.Your key duties in this Service Advisor
role will include but are not limited to**:
- Taking service warranty bookings and inputting on system
- Greet customers, discuss, identify and progress routine service and repair requirements
- Promote the sale of service/accessories
- Discuss and identify manufacturer's warranty, routine service and repair requirements with customers
- Ensure that service, repair jobs are completed satisfactorily and to time specified
- To issue repair orders to the workshop technicians adding any further information that may assist with repair
- To keep customer up to date regarding completion of work
- To ensure that all materials used and time employed on each vehicle is recorded on job cards
- Accept payments for work
- To accurately cost all invoices for payment
- To ensure price lists and charge out rates are kept up to date at all times
- To prepare and analyse job cards for work carried out under the terms of warranty
- Ensure that all warranty policies and procedures are adhered to
Skills and Experience required to be considered for this role:
- Experience in a Service Advisor, Call centre and Customer Service role
- Have a proven track record of delivering outstanding customer service
- Knowledge of the Motor industry
- Excellent communication and organisational skills
- Extensive knowledge of Microsoft Office
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