Ooh Contact Centre Advisor

2 weeks ago

Chelmsford, United Kingdom ECL Full time

**About The Role**:
**Salary**: £22,070 pro rata per annum

**Location**: Chelmsford Contact Centre / Home working

**Hours**: 25 per week - Out of Hours, evenings & weekends

**Contract**: Permanent

**Do you enjoy working in a team to support people in need?**

Our Contact Centre is the first point of contact for all services within ECL, dealing with customer enquiries & referrals.

As a Contact Centre Advisor, you'll be answering incoming calls, dealing with enquiries and questions, handling complaints, troubleshooting problems and providing information with a helpful can-do attitude.

You will also be providing high quality administrative support to all services within ECL, using different IT systems. The role is varied, and full training will be provided to ensure you are highly skilled in all areas of ECL.

You will need to be flexible, have good computer skills and attention to detail. You will be expected to work proactively with colleagues and help to identify and implement continuous improvements and share best practice.

**About You**:
**To be considered as OOH Contact Centre Advisor, you need**:

- Previous Customer Service experience.
- Experience of administrative work in an office environment.
- Excellent written and verbal communication skills.
- Confidence to deal with a variety of customer situations.
- Great computer skills, including Microsoft Outlook, Excel, and Word.
- Problem solving and decision-making skills.
- Accuracy / Attention to detail.
- Ability to work methodically both independently and as part of a team.
- Clear and effective telephone manner

**What we can offer you as OOH Contact Centre Advisor**:

- Up to 24 days annual leave per annum (pro rata) plus bank holidays
- Contributory pension scheme up to 6%
- Health Care Cash Plan (including reimbursement for dental, optical and chiropody plus much more)
- Annual salary reviews and performance bonus
- Up to £1,500 Refer a friend scheme
- Full induction and training with ongoing support and career progression
- The opportunity to join our friendly, professional team and work for a credible & caring company

**About Us**:
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.
- We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace._
- ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role._
- INDCOR_

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