Service Advisor
4 weeks ago
As a Service Advisor at Inchcape Retail Limited, you will be the main point of contact for all customer communication while their vehicle is undergoing maintenance and repair in our Retail Centre.
Key Responsibilities:
- Provide an outstanding level of customer care
- Book service and repair work, ensuring workshop and parts availability
- Keep customers informed of progress and organise loan car bookings as needed
- Process payments in a timely manner and maintain accurate customer records
- Convert calls into bookings and identify opportunities to upsell
Requirements:
- Excellent communication and organisational skills
- A passion for delivering exceptional customer experiences
- The ability to identify customer needs and opportunities to upsell
- Excellent time management skills and the ability to work under pressure
- Previous experience in a target-driven role and a full UK driving licence
We offer a competitive salary, 33 days annual leave, and a range of benefits including retail discounts, gym membership, and a cycle-to-work scheme.
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