Administrator

3 months ago

Sleaford, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Job summary

This is an exciting opportunity to join an established IAPT service (Improving Access to Psychological Therapy) in Lincolnshire and undertake the role of Administrator for the Sleaford and Grantham Talking Therapies Team. We are looking for a pleasant, organized, efficient team player to join us in the role of Administrator.

The successful applicant will be employed by Lincolnshire Partnership NHS Foundation Trust and will be based at The Willows Sleaford on 3 days and Elm Lodge Grantham 1 day. The successful candidate will be committed to providing administrative support to the IAPT Team in ensuring continued service delivery and will be expected to have a flexible approach and to work in the evening where required.

Main duties of the job

You will be expected to supervise and train Band 2 admin assistants, organise and prioritise tasks, complete the booking of patients appointments by telephone/email, type letters, input data onto the Trust's computer systems, maintain efficiency of the building and carry out other general office tasks including reception cover.

In this role you will require excellent communication and IT skills as well as having an exemplary telephone manner. You also need to be an excellent team player with the initiative to work on your own, along with guiding the admin team.

Lincolnshire Talking Therapies provides a stepped care model for the treatment of people with mild to moderate common mental health problems anxiety and depression in line with NICE guidelines. Lincolnshire Talking Therapies is a successful IAPT service which consistently achieves above average recovery rates.

The successful applicant will work as part of an established supportive team consisting of administrative staff and clinical staff (Psychological Wellbeing Practitioners, Counsellors, Interpersonal Therapists, Cognitive Behavioural Therapists and an Employment Advisor).

The successful candidate will be expected to provide administrative support to the team in Sleaford meeting the needs of our service users. The service will provide regular supervision and training to support the candidate to achieve this.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit to find out more .

Job description

Job responsibilities

Gathering appropriate information from a variety of sources to input accurately onto a database.

Production of basic reports including graphs and tables as directed.

Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

General administration duties including: answering phone, taking messages, dealing with enquiries, dealing with mail, photocopying, and assisting with the effective dissemination of information as appropriate. Typing and producing letters, reports, and e-mails to an accepted standard of quality and accuracy as required.

Responsible for making room bookings and maintaining room booking diary.

Assist in scheduling of appointments and diary management as appropriate using Microsoft and IAPTus along with other digital formats.

Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies.

Assist in the proper functioning, maintenance and fault reporting of central equipment used by the Team, photocopiers, printers, computers etc.

Record all data using the appropriate information system or manually where this is required including data entry, word processing, scanning of documents for e-noting and storage.

Comply with and carry out safe practice in accordance with Trust policies and procedures, and other relevant national and local guidance.

Assisting colleagues in the setting up of remote meetings throughout the Organisation (where appropriate).

To take key responsibility for the smooth running and management of appointments.

To ensure that service users and visitors to the building and teams within are dealt with in an efficient and friendly manner

Person Specification

Qualifications

Essential

NVQ level 2 Business and Administration or equivalent ECDL or equivalent including basic knowledge of all MS Office packages - including Microsoft Office calendar for diary management GCSE in English, grades A-C or grade 9-4 or level 2 Literacy or equivalent;

Experience

Essential

Relevant experience of working in a general administrative background

Desirable

Previous experience working within a NHS Trust

Skills

Essential

Understands Code of Conduct in relation to Data Protection and Information Governance. Organise and plan straightforward activities relating to own workload on a day to day basis, some on going, adjusting own workload in response to prevailing circumstances. Managing own activity within sphere of responsibility. Ability to accurately input confidential data onto a database

Desirable

Knowledge of NHS systems

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