AACC Administrator

4 days ago

Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

Job summary

Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you.

All-Age Continuing Care (AACC) have an exciting opportunity to join the administration team at Bridge House in Sleaford. We welcome applications from enthusiastic individuals with the right attributes to enhance our already outstanding team. You will have a strong team-work ethic and sense of accountability, accompanied with the ability and experience to work under pressure in a customer service environment.

We are keen to support and develop our staff and encourage promotional opportunities within the organisation. As an employee on NHS Lincolnshire ICB, you will have access to multiple benefits including a comprehensive employee assistance programme, generous annual leave allowance, hybrid working and free on-site parking.

Previous applicants who have recently applied need not apply again.

Main duties of the job

This role involves data inputting of patient information, telephone contact with patients and the clinical staff, processing letters, sending and responding to emails and providing a high level of general administration support for All-Age Continuing Care.

In this role, you will be integral to our team by handling data entry of patient information, managing telephone communications with patients and clinical staff, taking minutes during meetings, generating, and mailing letters and sending and responding to emails. You'll also provide high-level general administrative support for All-Age Continuing Care and the broader team as needed.

About us

NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.

As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.

Job description

Job responsibilities

Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required To support administrative function in the setting up of care packages, as required Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required Deal with invoice queries in an efficient and timely manner, as required Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed Answer telephone calls, taking messages and passing on accurately to the relevant department/person To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to Resolving complaints if possible and escalate when required. Ensure that complaints are dealt with appropriately, and in accordance with policy Word processing and processing documents (scanning/photocopying) when required Demonstrate office systems and departmental processes to new starters Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales Willing to engage with and learn from peers, other professionals and colleagues to constantly improve quality of work Person Specification

Qualifications

Essential

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Desirable

Evidence of ongoing CPD / learning

Previous experience

Essential

Demonstrable experience of working in a busy administrative environment Experience working with computerised data systems Excellent working knowledge of Microsoft Office Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act Experience dealing with customers or service users Ability to work effectively as part of a team Able to work on own initiative, organising and prioritising own workload to set deadlines Problem solving Clear communicator with excellent data entry and telephone skills Good time keeping Professional calm and efficient manner

Desirable

Experience of working in a health care environment Awareness of a range of Health Services provisions

  • Administrator AACC Coordinator

    2 weeks ago

    Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job Title:AACC AdministratorJob Summary:We are seeking a highly skilled and organized individual to join our team as an AACC Administrator. The successful candidate will be responsible for providing administrative support to the All-Age Continuing Care department, handling data entry, managing telephone communications, and performing various administrative...

  • All-age Continuing Care

    5 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    AACC is excited to offer a unique opportunity for 3 posts working within the Business Admin function. The AACC Business Supervisor is a newly created post bought about by a recent restructure aimed to facilitate improved service delivery and reinforce sustainability of the team for the future. If you are a passionate, process driven administrator with a...

  • Aacc Business Coordinator

    7 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    To support and line manage the AACC Operational Admin Team through delivery of efficient and effective administrative and data management processes and procedures, ensuring processes to deliver personalised care are embedded across the health community Where required, work very closely with the local authority teams to ensure continuity between services...

  • All-age Continuing Care

    7 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Support the restitution process. Manage exception reporting from AACC domiciliary care Zone Providers Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response. Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary. Support...

  • Aacc Business Coordinator

    6 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you. We are keen to support, develop and encourage our staff with promotional opportunities throughout the organisation. As an employee of NHS Lincolnshire ICB,...

  • AACC Administrator

    2 weeks ago

    Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job Summary We are seeking an exceptional Healthcare Operations Coordinator to join our bustling administration team at NHS Lincolnshire Integrated Care Board. As a key member of our team, you will be responsible for handling data entry of patient information, managing telephone communications with patients and clinical staff, taking minutes during...

  • Aacc Administrator

    7 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence To arrange/schedule assessments and reviews for Nurse...

  • Aacc Administrator

    6 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you. We are keen to support and develop our staff and encourage promotional opportunities within the organisation. As an employee on NHS Lincolnshire ICB, you...

  • Aacc Administrator

    5 months ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence Monitoring data input and printing reports from...