AACC Administrator

3 days ago

Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time

Job Summary

We are seeking an exceptional Healthcare Operations Coordinator to join our bustling administration team at NHS Lincolnshire Integrated Care Board. As a key member of our team, you will be responsible for handling data entry of patient information, managing telephone communications with patients and clinical staff, taking minutes during meetings, generating and mailing letters, and sending and responding to emails. You will also provide high-level general administrative support for All-Age Continuing Care and the broader team as needed.

Main Duties of the Job

This role offers a diverse range of responsibilities and the opportunity to make a meaningful impact within our team and the broader healthcare community. Your key responsibilities will include:

  1. Serving as the main point of contact for the department, handling both routine and specialised enquiries in a friendly and helpful manner.
  2. Inputting and maintaining data in our systems, managing associated correspondence, and ensuring data integrity.
  3. Organising department meetings, managing calendars, taking minutes, and handling any administrative tasks related to meeting planning.
  4. Efficiently addressing and resolving invoice queries in a timely manner.
  5. Consistently adhering to service guidelines, policies, procedures, protocols, and systems to ensure quality standards and performance.
  6. Answering telephone calls, accurately taking messages, and forwarding them to the appropriate person/department.
  7. Managing all outgoing and incoming mail, ensuring compliance with Information Governance standards.
  8. Performing word processing, scanning, photocopying, and other document processing tasks as needed.
  9. Demonstrating office systems and departmental processes to new starters.

About Us

NHS Lincolnshire Integrated Care Board is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan. As a strategic commissioner, we are responsible for meeting the needs of our population through commissioning high-quality services. We seek to improve patient experience and are committed to looking at innovative ways we can improve care and offer more choice.

Person Specification

We are looking for an individual with the following qualifications and experience:

  1. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
  2. Demonstrable experience of working in a busy administrative environment.
  3. Experience working with computerised data systems.
  4. Excellent working knowledge of Microsoft Office.
  5. Awareness of equality and valuing diversity principles and Understanding of Confidentiality and Data Protection Act.
  6. Experience dealing with customers or service users.
  7. Ability to work effectively as part of a team.
  8. Able to work on own initiative, organising and prioritising own workload to set deadlines.
  9. Problem-solving skills.
  10. Clear communication skills with excellent data entry and telephone skills.

Desirable Qualifications

The following qualifications and experience are desirable:

  1. Experience of working in a healthcare environment.
  2. Awareness of a range of Health Services provisions.

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