AACC Administrator

Job summary

Are you ready to be part of a friendly and dynamic team, making a meaningful impact on healthcare funding recipients across Lincolnshire? If this sounds like you, we'd love to hear from you

All-Age Continuing Care (AACC) is thrilled to offer an exciting opportunity to join our bustling administration team at Bridge House in Sleaford. We're seeking enthusiastic individuals who can bring their unique skills to our exceptional team. You will thrive in a collaborative environment and excel under pressure in customer service roles.

At NHS Lincolnshire ICB, we are dedicated to fostering growth and development, providing ample opportunities for career advancement within our organisation. Our employees enjoy a range of benefits, including a comprehensive employee assistance program, generous annual leave, hybrid working options, access to Blue Light Card discount and free on-site parking.

Previous applicants who have recently applied need not apply again.

Main duties of the job

In this role, you will be integral to our team by handling data entry of patient information, managing telephone communications with patients and clinical staff, taking minutes during meetings, generating and mailing letters and sending and responding to emails. You'll also provide high-level general administrative support for All-Age Continuing Care and the broader team as needed.

About us

NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.

As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.

Job description

Job responsibilities

This role offers a diverse range of responsibilities and the opportunity to make a meaningful impact within our team and the broader healthcare community.

Primary point of contact: Serve as the main point of contact for the department, handling both routine and specialised enquiries in a friendly and helpful manner. Communicate relevant information to stakeholders and refer enquiries to others as necessary.

Data management: Input and maintain data in our systems, manage associated correspondence and ensure data integrity.

Meeting organisation: Organise department meetings, manage calendars, take minutes and handle any administrative tasks related to meeting planning.

Invoice management: Efficiently address and resolve invoice queries in a timely manner.

Policy adherence: Consistently adhere to service guidelines, policies, procedures, protocols and systems to ensure quality standards and performance.

Telephone and mail handling: Answer telephone calls, accurately take messages and forward them to the appropriate person/department. Manage all outgoing and incoming mail, ensuring compliance with Information Governance standards.

Document processing: Perform word processing, scanning, photocopying and other document processing tasks as needed.

Training and mentoring: Demonstrate office systems and departmental processes to new starters.

Independent work: Work independently and unsupervised, adhering to defined policies and procedures and meeting set deadlines.

Continuous improvement: Engage with peers, other professionals and colleagues to continuously improve the quality of work.

Promote the image of the department: Checking that leaflets and training materials are up to date and well presented.

Person Specification

Qualifications

Essential

Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience

Desirable

Evidence of ongoing CPD / learning

Previous experience

Essential

Demonstrable experience of working in a busy administrative environment Experience working with computerised data systems Excellent working knowledge of Microsoft Office Awareness of equality and valuing diversity principles Understanding of Confidentiality and Data Protection Act Experience dealing with customers or service users Ability to work effectively as part of a team Effective Able to work on own initiative, organising and prioritising own workload to set deadlines Problem solving Clear communicator with excellent data entry and telephone skills Good time keeping Professional calm and efficient manner

Desirable

Experience of working in a health care environment Awareness of a range of Health Services provisions

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