Aacc Administrator

Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence Monitoring data input and printing reports from computerised systems as required To arrange/schedule assessments and reviews for Nurse Assessors, including contacting individuals and family members/representatives and other relevant professionals, as required Collation and preparation of relevant documentation in support of service delivery To support clinical brokerage function in the setting up of care packages, as required Responsible for organising meetings for the department, minute taking, calendar management and planning any administrative work as required Deal with invoice queries in an efficient and timely manner, as required Adhere at all times to the service guidance, and work within established policies, procedures, protocols and systems ensuring quality standards and performance as directed Answer telephone calls, taking messages and passing on accurately to the relevant department/person Ensure that general office supply levels are maintained Revised version July 2020 To deal with all outgoing and incoming mail. Responsible for sorting all out-going mail to ensure that IG standards are adhered to. To send post recorded delivery when requested Promote the image of the department, checking that notices and leaflets are up to date and well presented Ensure that all complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating when appropriate Word processing and processing documents (scanning/photocopying) when required Demonstrate office systems and department requirements to new starters Undertake research and development as directed Able to work on own initiative and unsupervised, within defined policies and procedures to set timescales Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions Demonstrate a strong desire to improve performance and make a difference by focusing on goals Adaptability, flexibility and ability to cope with uncertainty and change To carry out other appropriate delegated duties as required To ensure compliance with all statutory and mandatory training Carry out any other duties as may reasonably be required by their line manager