All-age Continuing Care

8 months ago


Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

Support the restitution process. Manage exception reporting from AACC domiciliary care Zone Providers Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response. Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary. Support with the administrative tasks in relation to Safeguarding ensuring that confidentiality is always maintained.

Provide training and advice to colleagues, professionals and families in the basic principles of Personal Health Budgets. Support the AACC team to deliver personalisation through Personal Health Budgets (PHBs), including setting up PHBs and audit queries. Provide support as required in service specification development, redesign and service improvement discussions to help ensure that the best value for money and highest quality health services are secured within the available budget. Assist with the interpretation of national guidance and policies and identify how these should be translated into working practice.

Provide effective line management support to Business Administration team members. Develop lessons learned process, provide analysis on previous years performance, and incorporate into future planning processes. To liaise with Data and Finance teams to support and resolve finance queries Assist with the production of monthly reports, outlining the performance against quality, operational, financial and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate co-ordinating the initiation of DoLS/LPA performance tools. Develop effective, collaborative relations with care service providers and our individuals and be aware of any potential commissioning and contractual issues.

Establish and maintain positive links with Health, Social Care and Finance staff, and Integrated Teams e.g., Local Authority, Solicitors, Community health teams. To actively develop and manage relationships with external agencies which ensures they are held to account for providing requested evidence. Contribute to and implement proposals for service redesign and improvement in relation to the care and AACC DoLs. Provide support to the AACC Service Improvement & Delivery Manager in the administration of continuous improvement projects.

Contribute to the development of the role helping shape the new team structure.



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