Complaints Administrator

To prepare and maintain complaints files, to include accurately recording information on the complaints database. To prepare acknowledgement letters, including seeking appropriate consent, ensuring these are processed in accordance with statutory timescales. To ensure complaints are shared with appropriate staff to enable a full investigation to take place....

To provide administration support to the Complaints Manager and wider team. To prepare and maintain complaints files, to include accurately recording information on the complaints database. To update and maintain the teams filing systems, both manual and electronic. To be aware and work within the confines of confidentiality at all times.

Working as part of the Complaints Team, prioritising and meeting the demands and needs of the service and supporting the wider team, with the focus on responsibility of the administration and filing systems within the team. To provide administration support to the Complaints Manager and wider team. To update and maintain the team’s filing systems, both...

Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence To arrange/schedule assessments and reviews for Nurse...

Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you. We are keen to support and develop our staff and encourage promotional opportunities within the organisation. As an employee on NHS Lincolnshire ICB, you...

Job summary Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you. All-Age Continuing Care (AACC) have an exciting opportunity to join the administration team at Bridge House in Sleaford. We welcome...

**Job description** **Job title**: Hospital Administrator **Location**: Magna House, Anwick, Sleaford, NG34 9SJ **Rate Of Pay**: £30,000 per Annum **Shift Patterns**: 40 hrs per week **Information about the Role**: **Working as a Hospital Administrator at Magna House** **your duties will include the following**: - To act as Personal Assistant to the...

Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate Inputting and maintaining data on data systems, together with the associated correspondence Monitoring data input and printing reports from...

Support the restitution process. Manage exception reporting from AACC domiciliary care Zone Providers Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response. Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary. Support...

AACC is excited to offer a unique opportunity for 3 posts working within the Business Admin function. The AACC Business Supervisor is a newly created post bought about by a recent restructure aimed to facilitate improved service delivery and reinforce sustainability of the team for the future. If you are a passionate, process driven administrator with a...

Company OverviewNHS Lincolnshire Integrated Care Board is a forward-thinking organization that is committed to delivering exceptional patient care. We are seeking an experienced Healthcare Support Specialist to join our team at Bridge House in Sleaford.Job DescriptionThis is a full-time position that offers a competitive salary of £27,000 - £32,000 per...

To support the implementation of the Personal Health Budget agenda across the health system, through delivery of efficient and effective programme administrative and data management processes and procedures Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required Undertake detailed financial audits of PHB...

This role provides an opportunity to join our established Patient Experience Team as a Patient Experience Advisor within Lincolnshire Partnership NHS Foundation Trust. This is an important role in supporting the functions of the Patient Experience Team including the collation and administration of the Trust’s PALS/Complaints processes. The postholder will...

Job SummaryThe NHS Lincolnshire Integrated Care Board is seeking a highly skilled and experienced Personal Health Budget Programme Coordinator to join our team. As a key member of our team, you will be responsible for overseeing and delivering efficient administration and monitoring of the Personal Health Budget programme.Main Duties of the JobTo support the...

Personalised care represents a new and transformational relationship between people, professionals and the health and care system, providing a significant shift in how individuals choose to have their care. It is based on ‘what matters to them’ rather than ‘what is the matter with them’ and revolves around their individual strengths and needs....

To support and line manage the AACC Operational Admin Team through delivery of efficient and effective administrative and data management processes and procedures, ensuring processes to deliver personalised care are embedded across the health community Where required, work very closely with the local authority teams to ensure continuity between services...

Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you. We are keen to support, develop and encourage our staff with promotional opportunities throughout the organisation. As an employee of NHS Lincolnshire ICB,...

Job summary Personalised care represents a new and transformational relationship between people, professionals and the health and care system, providing a significant shift in how individuals choose to have their care. It is based on 'what matters to them' rather than 'what is the matter with them' and revolves around their individual strengths and...