All-Age Continuing Care

3 weeks ago

Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

Job summary

AACC is excited to offer a unique opportunity for 3 posts working within the Business Admin function. The AACC Business Supervisor is a newly created post bought about by a recent restructure aimed to facilitate improved service delivery and reinforce sustainability of the team for the future.

If you are a passionate, process driven administrator with a keen eye for detail and an ability to work under pressure, then this could be the role for you.

You will be a self-motivated person who is comfortable working on their own or as part of a team. You will be confident in all aspects of administration and have demonstrable experience of working in a health or social care setting.

As this is a newly created post, you will need a flexible attitude with the ability to adapt and identify opportunities for further development as the role progresses.

Main duties of the job

You will provide a high standard of administrative support to the wider AACC teams with particular regard to its' legal duties in relation to safeguarding, deprivation of liberty safeguards (DoLS), reporting and monitoring service activity and co-ordinating complaints and concerns. You will also provide training, induction and line management support for the business admin function whilst supporting the AACC Service Delivery & Improvement Manager with continuous improvement projects.

About us

NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.

As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it's important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.

In conjunction, with patient experience and the growing demands of our population; we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levels (in alignment to the ICS 5-year strategic plan) which broadly fall into three types of schemes: system wide transformation, system wide efficiency, ICB only efficiency.

The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB's objectives and financial sustainability.

Job description

Job responsibilities

The AACC Business Supervisor will be responsible for providing support for and delivery of the full range of management activities. This includes, but is not limited to:

Manage the administration of the DoLs applications, including liaison with ICBs solicitors and Court of Protection and maintain DoLs tracker and ensure the AACC team is compliant with its legal requirements in relation to DoLs. Represent AACC at the daily discharge hub meetings, coordinate CHC discharges, escalate as needed. Receive poor practice concerns, ensure these are entered onto the system, sent to providers and returned, escalate to AACC leads to review once received back from providers. Support the restitution process. Manage exception reporting from AACC domiciliary care Zone Providers Coordinates complaints and compliments, including logging the complaint, populating the template and coordinating the response. Maintaining databases by collecting and inputting data relating to team activity and reporting information as necessary. Support with the administrative tasks in relation to Safeguarding ensuring that confidentiality is always maintained. Provide training and advice to colleagues, professionals and families in the basic principles of Personal Health Budgets. Support the AACC team to deliver personalisation through Personal Health Budgets (PHBs), including setting up PHBs and audit queries. Provide support as required in service specification development, redesign and service improvement discussions to help ensure that the best value for money and highest quality health services are secured within the available budget. Assist with the interpretation of national guidance and policies and identify how these should be translated into working practice. Provide effective line management support to Business Administration team members. Develop lessons learned process, provide analysis on previous years performance, and incorporate into future planning processes. To liaise with Data and Finance teams to support and resolve finance queries Assist with the production of monthly reports, outlining the performance against quality, operational, financial and performance targets, identifying areas of risk, providing recommendations for corrective action, and where appropriate co-ordinating the initiation of DoLS/LPA performance tools. Develop effective, collaborative relations with care service providers and our individuals and be aware of any potential commissioning and contractual issues. Establish and maintain positive links with Health, Social Care and Finance staff, and Integrated Teams , Local Authority, Solicitors, Community health teams. To actively develop and manage relationships with external agencies which ensures they are held to account for providing requested evidence. Contribute to and implement proposals for service redesign and improvement in relation to the care and AACC DoLs. Provide support to the AACC Service Improvement & Delivery Manager in the administration of continuous improvement projects.

Contribute to the development of the role helping shape the new team structure.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent in relevant subject field. Minimum 2 years experience in business/administration/customer service environment

Previous Experience

Essential

Proven experience of working within the NHS or Social Care Sector, minimum 2 years Evidenced administration experience, minimum 2 years Database management and working with complex data sets Training delivery Project management Line management

Desirable

Experience of working across organisational and professional boundaries

Knowledge & Skills

Essential

Understanding of national policy for DoLS and key issues faced on a regional and national level Understanding of the National Framework for CHC Understanding of the Personalisation Agenda Good working knowledge and experience of using Microsoft packages including Excel Evidence of excellent written and verbal communication skills at all levels Excellent data management skills with the ability to extract complex information Ability to work on own initiative in a pressurised environment Understanding of Equality & Diversity principles Robust understanding and knowledge of GDPR Flexible approach to work with the ability to problem solve and respond to sudden, unexpected demand.

Desirable

Working knowledge of Broadcare patient management system Ability to identify opportunities and barriers affecting service development Ability to act autonomously demonstrating sound judgement in the absence of clear guidelines or precedents, recognising points for escalation Knowledge and understanding of other relevant health and social care legislation and initiatives

  • Continuing Healthcare

    4 weeks ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job summary The CHC Case Manager will ensure that the health care needs for Continuing Heathcare (CHC) are identified and met in accordance with the National Framework. The post holder will ensure that they adhere at all times to the relevant National Framework and guidance, NMC Code of Professional Conduct and work within established policies,...

  • Continuing Healthcare

    9 hours ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job summary The CHC Case Manager will ensure that the health care needs for Continuing Heathcare (CHC) are identified and met in accordance with the National Framework. The post holder will ensure that they adhere at all times to the relevant National Framework and guidance, NMC Code of Professional Conduct and work within established policies,...

  • Care Assistants Sleaford

    2 days ago

    Sleaford, United Kingdom Prestige Nursing & Care Full time

    Community Care Assistants Sleaford, Heckington and Ruskington NG34-7BF Pay rate: £13.00 Weekdays, £14.00 Weekends, £19.50 Bank Holidays, Mileage paid 35p per mile & weekly pay Shift Pattern: Morning, lunches, evenings and weekend shifts available Prestige Nursing & Care Sleaford are looking for caring and reliable Care Assistants to support...

  • Care Assistants Sleaford

    11 hours ago

    Sleaford, United Kingdom Prestige Nursing & Care Full time

    Community Care Assistants Sleaford, Heckington and Ruskington NG34-7BF Pay rate: £13.00 Weekdays, £14.00 Weekends, £19.50 Bank Holidays, Mileage paid 35p per mile & weekly pay Shift Pattern: Morning, lunches, evenings and weekend shifts available Prestige Nursing & Care Sleaford are looking for caring and reliable Care Assistants to support...

  • Care Assistant Evening

    2 days ago

    Sleaford, United Kingdom Prestige Nursing & Care Full time

    Community Carers Sleaford, Heckington and Ruskington NG34-7BF Pay rate: £13.00 Weekdays, £14.00 Weekends, £19.50 Bank Holidays, Mileage paid 35p per mile & weekly pay Shift Pattern: Morning, evening and weekend shifts available Prestige Nursing & Care Sleaford are looking for caring and reliable Care Assistants to support our wonderful...

  • Care Assistant Evening

    11 hours ago

    Sleaford, United Kingdom Prestige Nursing & Care Full time

    Community Carers Sleaford, Heckington and Ruskington NG34-7BF Pay rate: £13.00 Weekdays, £14.00 Weekends, £19.50 Bank Holidays, Mileage paid 35p per mile & weekly pay Shift Pattern: Morning, evening and weekend shifts available Prestige Nursing & Care Sleaford are looking for caring and reliable Care Assistants to support our wonderful...

  • Care Assistant Evening

    7 days ago

    Sleaford, Lincolnshire, United Kingdom Prestige Nursing + Care Full time

    Community CarersSleaford, Heckington and Ruskington NG34-7BFPay rate: £13.00 Weekdays, £14.00 Weekends, £19.50 Bank Holidays, Mileage paid 35p per mile & weekly payShift Pattern: Morning, evening and weekend shifts availablePrestige Nursing & Care Sleaford are looking for caring and reliable Care Assistants to support our wonderful clients in this area -...

  • Care Assistant

    13 hours ago

    Sleaford, United Kingdom Oakdene Care Home Full time

    2011 employer of the year, awarded by Sleaford County Council Job Description - Night Care Assistant **Responsible to**:Manager**/*Deputy Manager**/*Trained Nursing staff/Senior Care Assistant **Purpose**:To care for the service users in a manner, which respects their dignity and privacy and promotes their independence. Main Responsibilities To comply...

  • Personal Care Assistant

    4 weeks ago

    Sleaford, United Kingdom Penderels Trust Full time

    **Job Reference: LIN15647AC1** **Location: Sleaford, Lincolnshire, NG34** **About the Employer** Support is for is a middle aged lady suffering from Multiple Sclerosis. She lives in her own home in Louth which has been adapted to meet her needs. She has a small team of PA’s who together provide the support she needs. She has a gentle, caring...

  • Staff Nurse

    11 hours ago

    Sleaford, United Kingdom Willing Care Full time

    Job Description Staff Nurse (RMN) Hourly Rate: £18-£21 + Paid Breaks Mixed Shifts Hours per week: 40 Here at Willing Care, an exciting opportunity has arisen for a Staff Nurse (RMN) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!Our staff hold over 20 years' experience within the...

  • AACC Business Coordinator

    2 days ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job summary Are you looking to join a friendly and dynamic team, where your work can make a positive difference to people in receipt of healthcare funding across Lincolnshire? If so, we would love to hear from you. All-Age Continuing Care (AACC) have an exciting supervisory opportunity within the busy administration team at Bridge House in Sleaford....

  • Care Assistant

    1 day ago

    Sleaford, United Kingdom Team Locum Ltd Full time

    A warm and homely nursing and care home for the elderly based in the village of Ewerby, just a few miles east of Sleaford in Lincolnshire are looking for an experienced Care Assistant to join their team. The Healthcare company have 6 homes in total - 3 Nursing and Care and 3 Care. All homes are all original period properties with character, at the heart of...

  • Lace Academy Lead

    4 weeks ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    The Lincolnshire Care system is leading an exciting and innovative system improvement programme. We are looking for a dynamic individual to be part of this team to bring about transformation across Lincolnshire. The post holder will work as a member of the NHS Lincolnshire ICB Clinical & Care Directorate Team. The post holder will support all aspects of the...

  • Field Care Supervisor

    4 weeks ago

    Sleaford, United Kingdom Home Instead Full time

    Job DescriptionYou will be responsible for supporting our clients from beginning to end of their time with Home Instead, ensuring high levels of customer service, full compliance and their positive client experience throughout.  A typical week you would be:Completing quality assurance visits to clients and their familiesIntroducing new Care Professionals...

  • Field Care Supervisor

    4 weeks ago

    Sleaford, United Kingdom Home Instead Full time

    Job Description You will be responsible for supporting our clients from beginning to end of their time with Home Instead, ensuring high levels of customer service, full compliance and their positive client experience throughout. A typical week you would be: Completing quality assurance visits to clients and their families Introducing new Care...

  • Senior Healthcare Assistant

    11 hours ago

    Sleaford, United Kingdom Willing Care Full time

    Job Description Senior Healthcare Assistant Hourly Rate: £12.70 Night Shifts Full-Time Hours Shift Times: 7:00 - 7:00 Here at Willing Care, an exciting opportunity has arisen for a Senior Healthcare Assistant to join one of our client's growing Care team, so if you are looking for a new and rewarding role, then apply today!Our staff hold over 20 years'...

  • Senior Healthcare Assistant

    2 days ago

    Sleaford, United Kingdom Atrium Recruitment Ltd Full time

    Are you passionate about care? Atrium Healthcare is seeking experienced Senior Healthcare assistants who want to make a positive difference to the healthcare sector. We are supporting some of the most prestigious Care Homes and support units in the UK and continue to offer outstanding person-centred care on a daily basis. We support adults in various...

  • LACE Academy Lead

    4 weeks ago

    Sleaford, United Kingdom NHS Lincolnshire Integrated Care Board Full time

    Job summary The Lincolnshire Care system is leading an exciting and innovative system improvement programme. We are looking for a dynamic individual to be part of this team to bring about transformation across Lincolnshire. The post holder will work as a member of the NHS Lincolnshire ICB Clinical & Care Directorate Team. The post holder will support...

  • Hospital Administrator

    1 month ago

    Sleaford, United Kingdom Oakleaf Recruitment Full time

    **Job description** **Job title**: Hospital Administrator **Location**: Magna House, Anwick, Sleaford, NG34 9SJ **Rate Of Pay**: £30,000 per Annum **Shift Patterns**: 40 hrs per week **Information about the Role**: **Working as a Hospital Administrator at Magna House** **your duties will include the following**: - To act as Personal Assistant to the...

  • Senior Healthcare Assistant

    2 days ago

    Sleaford, United Kingdom Atrium Recruitment Ltd Full time

    Are you passionate about care?Atrium Healthcare is seeking experienced Senior Healthcare assistants who want to make a positive difference to the healthcare sector. We are supporting some of the most prestigious Care Homes and support units in the UK and continue to offer outstanding person-centred care on a daily basis. We support adults in various settings...