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Band 3 - Patient Booking Assistant (Maternity), WACS

2 months ago

St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

Job summary

An exciting opportunity has arisen within Women's and Children's Division at Watford General Hospital. We are friendly, hard-working team of administrative, nursing and medical staff. We take great pride in helping our patients and in delivering the best service we can.

We are looking for an experienced Patient services Officer who is a self-motivated and committed person, to work as part of our busy team in our back office.

The successful applicant should be able to demonstrate good communication and interpersonal skills, excellent organisational and skills, and the ability to prioritise workload and be able to work with limited supervision.

Main duties of the job

Reception & ANC cover, making/rescheduling appointments, cashing up clinics. Puling/ordering notes, printing clinic lists & prepping for clinics. General filing. Tracking notes & printing labels.

To ensure patient data is accurate & up to date.

To undertake any other administrative duties as directed by The Senior Office Manager.

About us

With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us. We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare. Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience. Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others. At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly. We kindly invite you to consider submitting an application. If you have a disability or long-term health condition and should you require support or guidance please contact If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form. We reserve the right to close this advert early due to the volume of applicants. If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Job description

Job responsibilities

To ensure effective maintenance of patient records and that appointments are made in a timely manner, providing professional and friendly service to our users.

Key relationships: Ward clerks, clinical coders, midwives, doctors, Risk Office, Access to records office, patient service officers.

Person Specification

Education and qualifications

Essential

Educated to GCSE level or equivalent, with Grade C or above in English and Maths

Desirable

ECDL Customer Service Training NVQ Level 3 in Business Administration, Customer Service, Healthcare support services or equivalent qualification

Knowledge

Essential

Competent in Microsoft Office programs Understanding of information governance issues and how to manage confidential patient information

Desirable

Knowledge of Patient Administration Systems, ( Cerner Millenium

Experience

Essential

Experience of working in a busy environment Experience working in an administrative role

Desirable

Previous healthcare experience Reception experience Experience of handling confidential information