Band 3- Contact Centre Agent, Outpatients
7 months ago
**The main duties include but are not limited to**: Registering patient details on the patient administration system, ensuring a high level of data accuracy in patient demographic information. Actively meeting any KPIs and targets set by the Contact Centre management team. Ensuring correct use of Cerner Request lists to help monitor and manage unbooked appointments or requests to cancel or reschedule appointments. Escalating any concerns regarding booking processes to the Outpatient Contact Centre Supervisor and Manager.
Supporting the training of all new staff with support from the Contact Centre Supervisor. Supporting the Contact Centre Supervisor on mini-audits carried out on a regular basis. Ensuring booking of appointments are completed based according to clinical urgency and RTT targets. Ensuring that all patient referrals received as an Urgent are booked according to WHHT and national policy.
This may sometimes involve dealing with distressed patients and a sensitive and reassuring manner is required in difficult situations. Patient confidentiality should be maintained at all times. Signposting and transferring patients who have contacted the Outpatient department but whose query is related to a non-Outpatient department supported service. Utilise current EPR PAS system along with any future digital solutions and service developments introduced within the department.
Informing Contact Centre Management of any booking capacity issues identified. Taking personal responsibility for keeping up to date and maintaining a competent understanding of national and Trust targets relating to the booking of outpatient appointments, including RTT, 2 Week Wait and the Trusts Patient Access Policy. Attending additional training as required by the Contact Centre management team. When required and as agreed by the Outpatient Contact Centre Supervisor or Manager to work outside of normal working hours; this will be only to cover and meet the needs of the department.
There will be a considerable amount of liaison with all members of staff within the hospitals as well as contact with the general public, it is therefore essential that individuals adopt a courteous, friendly and professional manner at all times. Participating in mandatory training and induction programmes as well as staff appraisal and objective setting. Any other administrative duties that Senior management deem appropriate.
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Band 3- Contact Centre Agent, Outpatients
7 months ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeTo support the Outpatient Booking and Request list team in the monitoring of waiting list backlogs for ERS bookings and Request list bookings. To support the team in providing a high level of administrative support, whilst projecting a professional, helpful manner always ensuring complete confidentiality. This post will be responsible for ensuring that all...
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Band 3- Contact Centre Agent, Outpatients
6 months ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeTo support the Outpatient Booking and Request list team in the monitoring of waiting list backlogs for ERS bookings and Request list bookings. To support the team in providing a high level of administrative support, whilst projecting a professional, helpful manner always ensuring complete confidentiality. This post will be responsible for ensuring that all...
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Band 3 - Contact Centre Agent, Outpatients
1 week ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals Nhs Trust Full timeJob summary To act as first point of contact for patients accessing the services of the Outpatient department thorough the mediums of phone, email, or webchat.Responding to the queries, concerns and questions from patients regarding Outpatient appointments for Outpatient department supported Services at West Herts Teaching Hospitals Trust.Handling inbound...
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Band 3- Receptionist, Outpatients
7 months ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeBand 3- Receptionist, Outpatients at St Alban's Hospital Full Time - 37.5 hours per week We are looking for an outstanding individual who will become a key part of, and make really positive contributions to, our high performing team. You must have a high standard of literacy and numeracy and excellent keyboard skills. High level understanding and working...
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Band 3- Receptionist, Outpatients Sach
8 months ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeTo provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics. To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain the level of service to patients. Manage the booking of...
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Band 3 - Receptionist, Outpatients Sach
3 weeks ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals Nhs Trust Full timeJob summary A fantastic opportunity has arisen within the Outpatient Department in West Hertfordshire NHS Trust based at St Albans City Hospital.We are looking for a Full time Outpatient - Friday.Join our dynamic team where your skills will make a difference!****** IMPORTANT INFORMATION - PLEASE READ ****** Please note - we are unable to obtain a
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Customer Contact Agent
6 months ago
St Helier, United Kingdom RBS International Full time**Customer Service & Operations**, **Customer**: **Customer Contact Agent**: St Helier-Jersey, Jersey Permanent Full Time R-00229481 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working...
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Contact Centre Team Leader
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Contact Centre Team Leader
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Horsham St Faith, United Kingdom Anglian Home Improvements Full timeJoin Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...
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Band 5 - Outpatient Ers and Cerner Clinic Build
7 months ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeTo promote and support the clinicians in using the ERS Directory of Service. To work closely with the Divisions to support the effective management of clinics slot capacity. To support the ERS Manager with an effective and sustainable Directory of Services to aid the process for electronic booking of patients appointments. To persuade and encourage all...
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Contact Centre Adviser
6 months ago
St Helier, United Kingdom NatWest Full timeJoin us as a Contact Centre Adviser - This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact - You’ll be actively participating in initiatives to improve customer service, processes and procedures What you'll do In this key role, you’ll be...
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Contact Centre Adviser
6 months ago
St Helier, United Kingdom RBS International Full timeCustomer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00235289 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in Jersey and as such all normal working days must be...
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Contact Centre Adviser
8 months ago
St Helier, United Kingdom NatWest Full timeJoin us as a Contact Centre Adviser - This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact - You’ll be actively participating in initiatives to improve customer service, processes and procedures - Thrive in a role that'll equip you with the...
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Contact Centre Manager
2 months ago
Horsham St Faith, United Kingdom CV-Library Full timeJoin us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals. In this role, you’ll drive team performance, implement...
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Band 3 - Phlebotomist, Phlebotomy
6 months ago
St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeWe have opportunities for Band 3 Phlebotomists - we are looking for enthusiastic, proactive, self-motivated hard working team players with a keen attention to detail to join our very busy, friendly phlebotomy teams at West Herts Training Hospital. There are part time post available across Hemel Hempstead and St Albans Hospitals. You will need to be flexible...
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Contact Centre Manager
2 months ago
Horsham St Faith, United Kingdom Anglian Home Improvements Full timeJoin us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.In this role, you’ll drive team performance, implement strategic...
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Contact Centre Adviser
6 months ago
St Helier, United Kingdom RBS International Full timeCustomer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00232189
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Booking Agent
6 months ago
Lytham St. Annes, United Kingdom Core Entertainment Full timeJob Title: Artist Manager | Booking Agent Job Overview: We are seeking a dynamic and highly motivated Booking Agent to join our team, representing our prestigious Luxury Showband. The Booking Agent will play a crucial role in securing and managing bookings for a 7-20 piece party anthem supergroup, as well as some unique live DJ groups. This position...
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Band 3- Dexa Administrator, RHeumatology
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St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full timeBook patient appointments within the 6 week wait tim Liaise with relevant organisations if scans need to be outsourced to meet deadline To discuss any potential breaches with the head of department To print out scan reports, obtain sign off from clinician and distribute in a timely manne Produce weekly report of number of outsourced scan To deal...
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Band 4 pharmacy technician
2 weeks ago
St. Helier, United Kingdom Day Webster Full timePosition: Band 4 Pharmacy technician Location: Sutton Rate of pay: £15-18 Day Webster are currently recruiting a band 4 Pharmacy technician with hospital ward experience and Specific accreditation for a hospital based in Sutton Our client is looking for the ideal candidate to start as soon as possible for an ongoing duration. The shift pattern would be...