Customer Contact Agent

6 months ago

St Helier, United Kingdom RBS International Full time

**Customer Service & Operations**, **Customer**:
**Customer Contact Agent**:
St Helier-Jersey, Jersey

Permanent

Full Time

R-00229481

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

**Job description**:
Join us as a Customer Contact Agent
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
- If you want to work with us in Jersey, and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role

**What you'll do**:
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

You’ll also be:

- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences

**The skills you'll need**:
To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

- Demonstrable customer service experience
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word

  • Contact Centre Customer Services Officer

    7 months ago

    St Helier, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Contact Centre Customer Services Officer - This is an opportunity to make a positive...

  • Contact Centre Adviser

    7 months ago

    St Helier, United Kingdom NatWest Full time

    Join us as a Contact Centre Adviser - This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact - You’ll be actively participating in initiatives to improve customer service, processes and procedures What you'll do In this key role, you’ll be...

  • Contact Centre Adviser

    6 months ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00235289 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in Jersey and as such all normal working days must be...

  • Contact Centre Adviser

    8 months ago

    St Helier, United Kingdom NatWest Full time

    Join us as a Contact Centre Adviser - This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact - You’ll be actively participating in initiatives to improve customer service, processes and procedures - Thrive in a role that'll equip you with the...

  • Contact Centre Adviser

    6 months ago

    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00232189

  • Customer Service Agent

    4 weeks ago

    St Albans, Hertfordshire, United Kingdom Chalfont Careers Ltd Full time

    Are you a customer-focused professional looking for a new challenge? Chalfont Careers Ltd is seeking a Customer Service Agent - Property Rentals to join their team in St.About the RoleThis is an exciting opportunity for a Customer Service Agent - Property Rentals to provide exceptional customer service and support the growth of our client's business.The...

  • Booking Agent

    6 months ago

    Lytham St. Annes, United Kingdom Core Entertainment Full time

    Job Title: Artist Manager | Booking Agent Job Overview: We are seeking a dynamic and highly motivated Booking Agent to join our team, representing our prestigious Luxury Showband. The Booking Agent will play a crucial role in securing and managing bookings for a 7-20 piece party anthem supergroup, as well as some unique live DJ groups. This position...

  • Estate Agent

    6 months ago

    St. Austell, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **St Austell **working in our well known **Stratton Creber **estate agency. **Why join us as an Estate Agent/**Sales Negotiator?** - Industry leading **training and development**: -...

  • Estate Agent

    7 months ago

    St. Budeaux, United Kingdom Connells Group Full time

    OTE: £25,000+ Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in** St. Budeaux** working in our well known **Fulfords **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...

  • Estate Agent

    6 months ago

    St. Austell, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **St Austell **working in our well known **Miller **estate agency. **Why join us as an Estate Agent/**Sales Negotiator?** - Industry leading **training and development**: - **Support...

  • Customer Service Liaison

    4 weeks ago

    Saint Helier, United Kingdom Clarivate Full time

    Job SummaryThe Trademark Customer Support Administrator at Clarivate plays a crucial role in providing support to the Trademark Teams globally. This role involves processing return documentation from customers and sending it to agents, as well as ensuring that any renewal-related documents are allocated quickly and effectively to the correct touch points.Key...

  • Estate Agent

    6 months ago

    St Albans, United Kingdom Connells Group Full time

    OTE - £40,000 - Uncapped Commission - Career Progression At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **St Albans.** **A quick look at the role** In this role you will be helping people find their dream home by generating and...

  • Estate Agent

    7 months ago

    St Albans, United Kingdom Connells Group Full time

    Uncapped Commission - Career Progression At **Connells**, we’re looking for a highly motivated **Estate Agent** to join our team as a **Sales Negotiator **to complement our fantastic residential sales team in **St Albans**. **A quick look at the role** In this role you will be helping people find their dream home by generating and booking valuations,...

  • Estate Agent

    5 months ago

    St Helens, United Kingdom The New Homes Group Full time

    Estate Agent OTE: £25,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated Estate Agent / Sales Negotiator to complement our fantastic residential sales team in St Helens working in our well known Entwistle Green estate agency. Why join us as an Estate Agent / Sales Negotiator? Industry leading ...

  • Estate Agent

    6 months ago

    Bury St. Edmunds, United Kingdom Connells Group Full time

    OTE: £26,000 - £28,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Bury St Edmunds** working in our well known **Abbotts **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...

  • Estate Agent

    7 months ago

    Bury St. Edmunds, United Kingdom Connells Group Full time

    OTE: £25,000 - £28,000 - Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Bury St Edmunds** working in our well known **Abbotts **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...

  • Sub Agent

    1 month ago

    St Neots, United Kingdom HAYS Full time

    Sub Agent - Civils - St Neots Sub Agent - Civils - FreelanceYour new company:Operating both in the UK and across the world, they are a leading contractor delivering projects across multiple sectors including; real estate, defence, education, highways, rail and water.Your new role:Working on the largest highways project in the region involving a new 10 mile...

  • Estate Agent

    6 months ago

    St Helens, United Kingdom Ashtons Estate Agents Full time

    We're busy. Very busy. We continue to be St Helen's top listing and selling agent and need an additional member of staff to join our team to help us maintain our superior levels of customer service. We understand the market is changing - but if you're an Estate Agent and looking to work in an agency that continues to thrive no matter the market conditions we...

  • Trainee Estate Agent

    7 months ago

    St Albans, United Kingdom Connells Group Full time

    At **Connells**, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in** St Albans on a Fixed Term Contract.** The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken through an industry leading...

  • Trainee Estate Agent

    7 months ago

    St. Neots, United Kingdom Connells Group Full time

    OTE- £25,000 - Uncapped Commission - Career Progression At Connells, We're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **St Neots**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be taken...