Contact Centre Adviser

7 months ago


St Helier, United Kingdom NatWest Full time

Join us as a Contact Centre Adviser
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact
- You’ll be actively participating in initiatives to improve customer service, processes and procedures

What you'll do

In this key role, you’ll be responding to and investigating queries promptly from customers in our contact centres, providing support on business processes, policies and procedures and developing an understanding of customer and business needs.

You’ll also be:

- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll have great customer service abilities and organisational skills, along with good attention to detail.

You’ll also need:

- Good telephony communication skills
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word


  • Contact Centre Adviser

    6 months ago


    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00235289 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. - This role is based in Jersey and as such all normal working days must be...

  • Contact Centre Adviser

    6 months ago


    St Helier, United Kingdom RBS International Full time

    Customer Service & Operations, Customer Contact Centre Adviser - St Helier-Jersey, Jersey- Permanent- Full Time#R-00232189

  • Contact Centre Adviser

    8 months ago


    St Helier, United Kingdom NatWest Full time

    Join us as a Contact Centre Adviser - This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes at first point of contact - You’ll be actively participating in initiatives to improve customer service, processes and procedures - Thrive in a role that'll equip you with the...


  • St Helier, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Contact Centre Customer Services Officer - This is an opportunity to make a positive...

  • Customer Contact Agent

    6 months ago


    St Helier, United Kingdom RBS International Full time

    **Customer Service & Operations**, **Customer**: **Customer Contact Agent**: St Helier-Jersey, Jersey Permanent Full Time R-00229481 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working...

  • Contact Centre Manager

    2 months ago


    Horsham St Faith, United Kingdom CV-Library Full time

    Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals. In this role, you’ll drive team performance, implement...

  • Contact Centre Manager

    2 months ago


    Horsham St Faith, United Kingdom Anglian Home Improvements Full time

    Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance. You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.In this role, you’ll drive team performance, implement strategic...

  • Senior Adviser

    6 months ago


    St Helier, United Kingdom JFSC RSR Full time

    Red Snapper Recruitment are recruiting for a **Senior Adviser** on behalf of Jersey Financial Services Commission (JFSC). The team is responsible for the development and maintenance of Jersey’s financial services regulatory framework. This includes laws, Codes of Practice, and guidance that supports the financial services industry in its work. The team...


  • Horsham St Faith, United Kingdom CV-Library Full time

    Join Our Dynamic Team as a Contact Centre Team Leader! Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from...


  • Horsham St Faith, United Kingdom Anglian Home Improvements Full time

    Join Our Dynamic Team as a Contact Centre Team Leader!Are you a skilled leader with a passion for driving success in a fast-paced environment? We are seeking a talented Contact Centre Team Leader to lead our team to new heights! If you thrive on challenges, excel in team management, and are ready to make a significant impact, we want to hear from you.About...


  • St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

    **The main duties include but are not limited to**: Registering patient details on the patient administration system, ensuring a high level of data accuracy in patient demographic information. Actively meeting any KPIs and targets set by the Contact Centre management team. Ensuring correct use of Cerner Request lists to help monitor and manage unbooked...


  • St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

    To support the Outpatient Booking and Request list team in the monitoring of waiting list backlogs for ERS bookings and Request list bookings. To support the team in providing a high level of administrative support, whilst projecting a professional, helpful manner always ensuring complete confidentiality. This post will be responsible for ensuring that all...


  • St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

    To support the Outpatient Booking and Request list team in the monitoring of waiting list backlogs for ERS bookings and Request list bookings. To support the team in providing a high level of administrative support, whilst projecting a professional, helpful manner always ensuring complete confidentiality. This post will be responsible for ensuring that all...

  • Contact Lens Optician

    7 months ago


    St. Austell, United Kingdom Specsavers Full time

    **Location**: St Austell, Cornwall **Salary**:Competitive basic depending on your experience. **Working Hours**: Part Time **Experience Level**:Must have previous experience working in an optician and must have a GOC number. As a Contact Lens Optician, there’s nothing quite like the feeling of being part of the Specsavers team where you’ll be part of a...

  • Contact Cares Advisors

    6 months ago


    St Helens, United Kingdom St. Helens Council Full time

    **Job Description**: We Are St Helens Borough Council Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the...

  • Contact Lens Optician

    7 months ago


    St. Austell, United Kingdom Specsavers Full time

    **Location**: St Austell, Cornwall **Salary**:Competitive basic depending on your experience. **Working Hours**: Part Time **Experience Level**:Must have previous experience working in an optician and must have a GOC number. As a **Contact Lens Optician**, there’s nothing quite like the feeling of being part of the Specsavers team where you’ll be part...


  • St John's Chapel, United Kingdom CV-Library Full time

    Independent Financial Adviser - Barnstaple At AFH, as we grow, we’re looking for like-minded financial advisers to join us. Be part of a progressive and client-focused, financial planning-led wealth management firm as a self-employed or employed adviser. In this role, you will understand your clients current and future financial goals and formulate...

  • Service Centre Advisor

    8 months ago


    St Austell, United Kingdom Markerstudy Group Full time

    Role Profile: Service Centre Advisor Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions. We lead the industry in the...


  • St Albans, Hertfordshire, United Kingdom Red Door Recruitment Full time

    Travel Customer Service RoleWe are seeking an experienced Travel Customer Service Executive to join our team in St Albans. This is an excellent opportunity to utilise your customer service skills in a dynamic and fast-paced environment.We offer a competitive salary of up to £32k per annum, depending on experience.As a member of our team, you will benefit...

  • Kitchen Assistant

    4 weeks ago


    Saint Helier, United Kingdom L'Hermitage Care Centre Full time

    About the Role:We are seeking a skilled Kitchen Assistant to join our team at L'Hermitage Care Centre. As a key member of our kitchen staff, you will be responsible for performing a variety of tasks to ensure the smooth operation of our kitchen and dining rooms.Key Responsibilities:Fetch and carry food, utensils, and equipment as requiredClean and...