Contact Centre Professional

7 days ago


St Albans, Hertfordshire, United Kingdom Red Door Recruitment Full time
Travel Customer Service Role

We are seeking an experienced Travel Customer Service Executive to join our team in St Albans. This is an excellent opportunity to utilise your customer service skills in a dynamic and fast-paced environment.

  1. We offer a competitive salary of up to £32k per annum, depending on experience.
  2. As a member of our team, you will benefit from a flexible shift system, ensuring a 37.5hr week and some hybrid working options.
  3. Other perks include free parking and regular team and social events.

In this role, you will work closely with colleagues to provide exceptional customer service, handling customer queries and issues with professionalism and poise. Key responsibilities include:

  • Analysing customer feedback to identify trends and areas for improvement, contributing to business growth and profitability.
  • Collaborating with Quality Assurance research to identify complaint patterns and implement effective resolutions.
  • Working closely with internal and external stakeholders to resolve customer complaints and issues.

To succeed in this position, you should have at least 2 years' experience in a customer-facing role. If you are passionate about delivering exceptional customer experiences and have a strong ability to problem-solve under pressure, we encourage you to apply now.



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