Band 3- Receptionist, Outpatients

4 weeks ago


St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

Band 3- Receptionist, Outpatients at St Alban's Hospital

Full Time
- 37.5 hours per week

We are looking for an outstanding individual who will become a key part of, and make really positive contributions to, our high performing team.

You must have a high standard of literacy and numeracy and excellent keyboard skills. High level understanding and working knowledge of computer systems. A friendly and outgoing approach with patients as this will involve face to face contact.

We have a full time opportunity, and the working pattern will be between 08.00 and 18.00 hours Monday to Friday, with the possibility of weekend work according to the Service demands.

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We encourage and welcome people with disabilities. If you need help, please ask.

To provide a first-class reception service to patients attending Outpatient services at the Trust, contributing to the overall efficient and effective running of all designated clinics.

To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain the level of service to patients. Manage the booking of designated follow up appointments, ensuring that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

Participate as an Outpatient Booking Administrator to ensure the smooth day to day operation of the Central Booking Office. You will deal with enquiries from outpatient staff, referring practitioners, patients and other health service organisations, providing an essential support service in relation to Outpatient Services.

The Central Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits.

Outpatients Booking Administrators will manage and operate a partial or full booking process receiving paper and electronic referrals for all Outpatient specialties, with each Booking Administrator having a lead responsibility for clinic management of a group of Consultants/Specialties. Booking Administrators will be expected to provide cross cover in the absence of colleagues.



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