Bookings Administrator

7 months ago


St Albans, United Kingdom Goom Electrical Ltd Full time

Job Title:
Bookings Administrator Fixed term 9 month Maternity Contract

Travel Required:
No

Department/Group:
Operations

Position Status:
Permanent

**Location**:
Office Based-Head Office-Hertfordshire

Position Type:
Full-time 9 months fixed term Maternity cover

Level/Salary Range:
£22,000pa

Contract Hours:
40.00 hours pw Mon-Fri

Additional benefits:
22 days annual leave plus Bank Holidays, Pension & Parking (pro rata)

Working hours:
Between 8.00am - 5pm

Line Manager:
Senior Contract Coordinator

Date Posted:
Main purpose of the role:
To book appointments via telephone and post, with tenants and residents, liaising with engineers, clients and colleagues where appropriate. General administration to support the booking process, daily summaries and related paperwork

Job Description Role and Responsibilities

Working in partnership, you will be responsible for
- Booking appointments with residents via telephone as per individual KPI’s
- Ensuring that the appointments are booked within an appropriate geographical location, based on the engineer’s catchment area or work for that day
- Working in a timely manner to replace reported ‘no accesses’ by calling residents to make late notice appointments
- Being the first point of contact in the office to answer incoming calls
- Updating booked appointments, dates and whether AM or PM call details on the relevant trackers
- Update Air table with call 1, 2 or 3 and invalid where uncontactable
- Creating and posting letters to tenants
- General Administration duties
- Train, coach and support junior members of the team and lead by example
- Work with colleagues and Managers across Goom Electrical to improve the quality of our service, to support the growth and profitability of the business
- Excellent communication skills both verbal and written and be confident in speaking to our clients
- Be honest, open and have the integrity and drive to deliver excellence across Goom Electrical
- Self-disciplined, organised, process driven, and results focused
- IT literate with good knowledge of Microsoft packages
- Great communication skills with the ability to build strong relationships with people at all levels
- Good time management skills, meticulous attention to detail and be able to multitask
- Previous administration and customer service experience essential
- **The detail contained in this job description is an indication of the job role at the time of recruitment, but we may vary or change the responsibilities of this role to meet the needs of the business**_

**Job Types**: Full-time, Fixed term contract

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Referral programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- St Albans (required)

Work Location: In person


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