Band 2 - Receptionist (Front of House), Patient

6 months ago


St Albans, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

To provide an efficient, professional committed, caring, quality reception service to our service users. To operate as part of a patient - focused team providing high quality in a demand led services to patients, visitors and staff. The post holder will be expected to always maintain strict confidentiality of information. To support the team to maintain accurate, timely and legible records.

To answer and deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff or department in a timely manner To provide a welcoming greeting to patients, visitors and staff To source patient information on EPR. To be knowledgeable where clinics, wards and departments are located and to keep up to date information on any changes. To Issue hearing aid batteries to patients at all times to help assist the Audiology department and to offer a more flexible service to patients. The post holder will be responsible for the safekeeping of the Trust keys ensuring they are secure and keeping an accurate record.

To act promptly in emergency situations Assisting the Spiritual and Pastoral Care Team with sending out information regarding remembrance services and events. The post holder will have the ability to communicate sympathetically, clearly, and calmly with patients and visitors who may become very anxious and upset. The Post holder will need to have to skills to defuse emotionally charged situations. To be able to access an emergency and act fast for assistance.

The post holder will need to be confident dealing with staff at all levels. To ensure the main reception is kept clean and with up-to-date information.


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