Receptionist

7 months ago

St Albans, United Kingdom Parkbury House Surgery Full time

**Job Summary**

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Key Responsibilities**

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on EMIS

g. Photocopy documentation as required

h. Input data into the patient’s healthcare records as necessary

i. Manage all queries as necessary in an efficient manner

j. Carry out system searches as requested

k. Maintain a clean, tidy, effective working area at all times

l. Monitor and maintain the reception area and notice boards

m. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the receptionist may be requested to:
a. Complete opening and closing procedures in accordance with the duty rota
- **All staff at Parkbury House Surgery have a duty to conform to the following**:_

**Equality, Diversity & Inclusion (ED&I)**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

**Confidentiality**

This organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality and Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

Parkbury House Surgery continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

**Induction**

At Parkbury House Surgery, you will be required to complete the induction programme and the practice management team will support you throughout the process.

**Learning and development**

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, att

  • Receptionist

    7 days ago

    St Albans, United Kingdom Frossell Recruitment Full time

    Receptionist (Passionate about Animal Wellbeing) Location: St. Albans Salary: Up to £30,000 Are you someone with a heart for animal wellbeing and a passion for exceptional customer service?We're looking for a Receptionist to join a forward-thinking and innovative clinic that's redefining pet care.This role could be ideal if you've worked in a veterinary...

  • Receptionist

    1 week ago

    St Albans, United Kingdom Frossell Recruitment Full time

    Receptionist (Passionate about Animal Wellbeing)Location: St. Albans Salary: Up to £30,000 Are you someone with a heart for animal wellbeing and a passion for exceptional customer service? We're looking for a Receptionist to join a forward-thinking and innovative clinic that's redefining pet care. This role could be ideal if you've worked in a veterinary...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist **Receptionist** St Albans FWC | Customer | Part time Up to £11.16 per hour, dependent on experience 16 hours per week As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Nuffield Health Full time

    HEAD OFFICE Receptionist **Receptionist** **Nuffield Health St Albans FWC | Customer | Fixed Term Contract | Part time** **£23,212.80 per annum (pro rata)** **24 hours per week** As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Red Door Recruitment Full time

    **St Albans** **Up to £25k** **Monday to Friday, 8am-4.30pm or 9.30am-6pm** We are recruiting for a Receptionist to join a successful, professional services firm based in central St Albans. The Receptionist reports directly to the Front of House and Office Manager. You will also work closely with the Front of House and Office Manager in the London...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Premier Inn Full time

    We're currently recruiting in our Luton South (M1, J9) Premier Inn. Working 16 hours per week, paying up to £11.79 per hour. **Receptionist - Luton South (M1, J9) Premier Inn*** Come and be a Receptionist at Premier Inn in St Albans. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Premier Inn Full time

    We're currently recruiting in our St Albans / Bricket Wood Premier Inn. Working 16 hours per week, paying up to £12.59 per hour. **Receptionist - St Albans / Bricket Wood Premier Inn** Come and be a Receptionist at Premier Inn in Bricket Wood. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests....

  • Receptionist

    6 months ago

    St Albans, United Kingdom Quantum Care Full time

    **Receptionist** **Part Time 25 Hours Available** **Rate of pay: £11.18 ph** Quantum Care is an award-winning not-for-profit care provider offering a range of services for older people in Hertfordshire, Bedfordshire and Essex. We pride ourselves on making a real difference to the lives of all the residents we care for in our homes. An exciting...

  • Receptionist

    6 months ago

    St Albans, United Kingdom Premier Inn Full time

    We're currently recruiting in our St Albans / Bricket Wood Premier Inn. Working 24 - 32 hours per week, paying up to £12.59 per hour. **Receptionist - St Albans / Bricket Wood Premier Inn** Come and be a Receptionist at **Premier Inn** in **Bricket Wood**. As the friendly face of our hotel, use your fun personality and your customer service skills to...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Premier Inn Full time

    We're currently recruiting in our Luton South (M1, J9) Premier Inn. Working 16 hours per week, paying up to £11.42 per hour. **Receptionist - Luton South (M1, J9) Premier Inn*** Come and be a Receptionist at Premier Inn in St Albans. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Receptionist

    6 months ago

    St Albans, United Kingdom Redbourn Dental Practice Full time

    We are looking for a receptionist for our busy dental practice. You must have a friendly manner, be a team player and work well under pressure. The position is for Mondays 8.15am - 5.30pm, Tuesdays 8.15am - 5.30pm, Wednesdays 8.15am - 5.30 pm and Thursdays 8.15am - 5pm Pay is dependant on experience. Experience preferred but not essential. Opportunity...

  • Part-time Receptionist

    7 months ago

    St Albans, United Kingdom Allstaff Recruitment Agency Full time

    **Allstaff Recruitment** are currently seeking a **Part-Time Receptionist** based in **St Albans** for established accountants. - **Summary of the**_ **Part-Time Receptionist** _**role **_ **Salary**: £21,500 - £23,000 per annum pro rata **Job Location**:St Albans **Type of Contract**: Permanent, Part-time **Hours**: Monday - Wednesdays 10:00am - 2:30pm -...

  • Part Time Receptionist

    7 months ago

    St Albans, United Kingdom Red Door Recruitment Full time

    **St Albans** **Salary: Up to £25k pro rata depending on experience** **Hours: Mon-Weds, 10am-2.30pm** A successful, modern, and expanding company within professional services are looking for a Part Time Receptionist to join their close-knit team based in St Albans. This is a key position within the firm as it is the first point of contact for clients....

  • Receptionist

    7 months ago

    St Albans, United Kingdom Redbourn Dental Practice Full time

    We are looking for a receptionist for our busy dental practice. You must have a friendly manner, be a team player and work well under pressure. The position is for Mondays 8.15am - 5.30pm, Tuesdays 8.15am - 5.30pm, Wednesdays 8.15am - 5.30 pm and Thursdays 8.15am - 5pm Pay is dependant on experience. Experience preferred but not essential. Opportunity...

  • Dental Receptionist

    6 months ago

    St Albans, United Kingdom Aviva Cosmetic Dentistry Full time

    **Job Title: Dental Nurse / Dental Receptionist** **Location**: Aviva Cosmetic Dentistry, St Albans **Employment Type**: Full-Time **About Us**: Aviva Cosmetic Dentistry is a leading practice dedicated to providing top-notch cosmetic dental care. Our team is committed to delivering exceptional patient experiences through comprehensive and personalized...

  • Receptionist

    6 months ago

    St Albans, United Kingdom Lah Property Marketing Full time

    **Description**: **Front of House Receptionist** **St Albans** **£11,232** We have an opportunity for a part time receptionist to work as part of a job share team in a distinguished office building in St Albans. You will enjoy delivering a first class and friendly visitor experience. You will also be efficient in office administration and handover...

  • Dental Receptionist

    6 months ago

    St Albans, United Kingdom Dental Beauty Partners Full time

    **Dental Beauty Partners** are currently seeking an experienced Dental Receptionist to join us at our practices Dental Beauty St Albans. Our practice is an award winning & highly established mixed clinic located only a short walk from St Albans train station. **Details of the role**: - **Hours - we are looking for a part time applicant, working Wednesdays...

  • Receptionist

    1 month ago

    St Albans, United Kingdom Bupa Full time

    Description Receptionist Tenterden House Care Home, Lye Lane, St Albans, AL2 3TN £12.00 per hour Permanent contract 30 hours per week - Monday - Friday  We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring...

  • Receptionist

    7 months ago

    St Albans, United Kingdom Parkbury House Surgery Full time

    **Job Summary** To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act...

  • Receptionist

    6 months ago

    St Albans, United Kingdom Optical Express Group Full time

    **Location - St Albans** **Hours - 40 hours per week** **Salary - £24,000 per annum** Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular...