Pathway Co-ordinator
3 months ago
Job summary
Cancer Directorate
Full Time hours a week - Two posts available
We have an exciting opportunity for a Pathway Co-ordinator to join our administration team within the Cancer Directorate. Supporting the clinical teams to deliver high quality patient care, the postholder can make a real difference to the patient care experience.
Main duties of the job
Providing a pivotal role, you will liaise closely with Consultants, Nurses and MDT co-ordinators to co-ordinate and be responsible for efficient clinic management and delivery of administrative tasks. The post also has a supervisory element and would provide an excellent opportunity for anyone seeking to build upon their NHS experience and knowledge and who is ready to take on more responsibilities. Whilst in post we would be able to offer you training with a dedicated team trainer and mentor to ensure that you have the right skills to continue to develop your career to progress and pursue future leadership and management roles.
About us
The successful candidate can also look forward to
Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
Flexible working (standard hours of work between - Mon - Fri no weekend or bank holiday working required)
Working from Home options (on a rota basis, once fully trained)
Modern working environment
NHS discounts across varied businesses
Continued professional development opportunities
In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service.:
Interested? Then please contact us for an informal chat/visit or to find out more:
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Job description
Job responsibilities
To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies. To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion To comply fully with elective access policy; The Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathway timescale for referred tests and procedures, chasing departments if necessary for results. To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated To arrange investigations, ensuring that these have been performed, results have been received,seen by relevant clinician and uploaded to correct software as appropriate within a timely manner. To manage ones defined areas within the speciality and be responsible for prioritising work, developing staff and reviewing working practices to ensure effective department procedures and communication structures are implemented. To coordinate the day to day activities of assistant specialty coordinators. : To train and supervise members of ones team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals. To contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development. To be actively involved in the recruitment process. To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients. To take responsibility for data quality within a defined area; investigating issues, rectifying processes and providing training as required. To deal with complex enquires from staff, patients, relatives and visitors investigating and researching matters in order to provide information, guidance and advice to others in response to their queries in line with departmental key performance indicators. Use Voice Recognition Software to take responsibility for ensuring that letters for the speciality are sent out within the defined turnaround time, being pro-active in ensuring that each clinic attendance has been documented. To keep close liaison with the outpatients department in order to maintain smooth running of outpatient clinics and to keep the department informed of any known changes to forthcoming clinics. When requested, to organise and set up extra clinics and liaise closely with appointments staff, clinic staff and patients. Taking responsibility of dealing with general communication including email, shared mailboxes and EPR communication centre To liaise with other departments as required. To undertake general administrative duties including filing, typing, photocopying, scanning, arrangement of meetings and taking minutes. To maintain stock control and consumables To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data. To carry out any other duties as directed by the management team/consultant. This may cover a wide range of duties including providing cover for other teams roles at or below this band. Person Specification
Education/Qualifications
Essential
Good general level of education ( 5 GCSEs/BTEC grade C or above or equivalent) including Maths & English Knowledge of a range of Trust policies and management procedures
Desirable
EPR trained E-Referral Trained
Experience
Essential
Relevant administrative experience with up to date experience of MS Office Excellent Communication skills both written and verbal
Desirable
Previous experience within NHS/public sector Knowledge of patient pathways within NHS
Special Skills/Aptitudes
Essential
Proven organisational skills with accurate attention to detail Ability to work to tight deadlines and under pressure
Desirable
Supervisory Experience
Personal Qualities
Essential
Excellent interpersonal skills Friendly and approachable manner
Desirable
Understanding and knowledge of the Trust's values-
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