Assistant Pathway Co-ordinator
7 months ago
1. To be responsible for the provision of administrative services to the Haematology Team 2. Process and log all referrals in line with Trust Access Policy and specialty SOP 3. Receiving and taking relevant action on telephone calls from patients, GPs etc.
Providing reassurance and support to patients and families by telephone and passing on messages in a timely manner. 4. To take responsibility for Data Quality within a defined area; investigating issues, and rectifying errors. 5.
Deal with enquires from staff/patients/relatives/visitors investigating and researching matters to ensure their queries have been dealt with. 6. To liaise with other departments as required. 7.
Undertake general administrative duties. 8. Maintain an accurate and current filing system, ensuring letters, reports and results etc., are filed in the correct patient medical record. 9.
Ensure adequate supplies of stationery and supplies to enable the team to function efficiently. 10. Communication and Technology support for nursing, clinical and administrative staff. 11.
Assist the Pathway Co-ordinator for new starters within the department to obtain sufficient equipment prior to their start with the Trust, i.e. laptop, telephone, IT access, badge etc. 12. Responsible for registering patients on EPR (OUH Trust patient administration system), booking appointments, recording activities and updating status codes.
13. Assist the Pathway Co-ordinator to keep an accurate and updated organisational manual with regard to the administrative procedures of the service, and Standard Operational Procedure (SOP). 14. Assist with any research or audit projects undertaken by the team, for example, by helping prepare questionnaires, collate and summarise data.
15. Undertake any further training where necessary and participate in an annual review/appraisal. 16. Attend team and other meetings as required (including supervision) and be involved in the development of service initiatives.
17. Be a participating member of the admin team, working flexibly and providing cover for the Team as required. Help to create and implement new processes within the service, to achieve an evolving streamlined efficient service. 18.
Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision. 19. Assist with provision of cover for absent colleagues as requested by the Team Lead/Manager which may sometimes be at short notice, requiring a flexible approach to work. 20.
Respect and maintain the confidentiality of patients and staff information. 21. To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
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