Assistant Pathway Co-ordinator

3 months ago

Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

We have an exciting opportunity, based at the Churchill Hospital to join the administrative team supporting patients either with blood disorders or blood cancer. People are friendly here and there’s a real culture of kindness that makes Haematology a special place to work.

You will be part of the administrative team who supports our Band 4 Pathway coordinators.

You’ll be a good team player, who’s organised and possess good interpersonal, written and verbal communication skills that allow you to handle calls in a professional, sensitive way, whilst recording information accurately. You will have the ability to multi-task and manage competing priorities. Customer service experience from a telephone or face to face role is desirable.

Your responsibilities will include dealing with queries from patients, updating patient records and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given. Once in the role we’ll give you opportunities to develop a your skills within the role and through cross-cover, that will equip you if you wish to progress within the NHS.

Patient administration underpins the patient journey and supports clinical teams in delivering high-quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder has responsibility for assisting in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the department. This will be through the delivery of a comprehensive administrative service to a specialty team.

To be responsible for the provision of a supporting role to the Pathway Co-ordinator to help ensure the efficient running of the service.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To keep accurate up-to-date records on EPR and message boards.

To cross cover within the team for annual leave and sickness.

The post holder will be expected to have strong IT skills, be capable of using his/her own initiative, take responsibility for organising the workload, and enjoy working independently as well as a team member.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel

**RESPONSIBILITIES**:
Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service

Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services

Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.

Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.

Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.

Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients and ensuring that all relevant information is available on the appropriate software prior to appointments. This may include providing reports, as and when necessary.

Ensuring prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.

Liaising with other departments as required.

Liaising with pathway co

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