Pathway Co-ordinator
4 months ago
Are you looking for a career where you can really make a difference and at the same time learn valuable new skills? Our administrative staff provide essential support to the clinical teams striving to ensure the patients’ experience is what we would expect for our own family and friends. Because we understand and value the contribution of administrative staff in our teams we invest in training and development to make sure our staff are equipped with the right skills and knowledge.
In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service. These roles offer you the opportunity to learn a wide range of skills that will equip you well as your career progresses..
An exciting opportunity has arisen to join our team within Haematology as a Pathway Co-ordinator. The postholder will support the clinical teams looking after patients who are suffering from blood disorders and blood and bone marrow cancer (CLL)
Based at the Churchill hospital, the postholder will be key in delivering a professional, comprehensive and efficient administrative service for patients and clinicians alike.
The successful applicant for this varied post will need to be pro-active, have attention to detail, and excellent interpersonal skills. NHS experience experience is desirable but not essential as full training will be given.
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
1. To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team
1. To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.
1. To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion
1. To comply fully with elective access policy;e. The Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathwaye.g.timescale for referred tests and procedures, chasing departments if necessary for results.
1. To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated.
1. To arrange investigations, ensuring that these have been performed, results have been received,seen by relevant clinician and uploaded to correct software as appropriate within a timely manner.
1. To manage one’s defined areas within the speciality and be responsible for prioritising work, developing staff and reviewing working practices to ensure effective department procedures and communication structures are implemented.
1. To coordinate the day to day activities of assistant specialty coordinators.:
- To train and supervise members of one’s team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes. Contribute to the identification and planning of development needs for the team and individuals.
- To contribute to the assessment of staff performance against objectives and be responsible for the performance development reviews of individuals. On a day to day basis support individual learning and development.
- To be actively involved in the recruitment process.
**For more details please see full Job Description**
- Generous annual leave entitlement - 27 days (plus Bank Holidays) on joining the Trust which increases with length in service
- Flexible working (standard hours of work between 8.00 - 6.00 Mon - Fri no weekend or bank holiday working required)
- Working from Home options (on a rota basis, once fully trained)
- Modern working environment
- NHS discounts across varied businesses
- Continued professional development opportunities
- In return we expect you to be motivated and hard working with a positive approach to providing excellent customer service.:
- Interested? Then give us a call for an informal chat to find out more at:
We look forward to hearing from you
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