Administrative Officer for the Fracture Liaison Service

4 days ago

Haverfordwest, United Kingdom Hywel Dda University Health Board Full time

Job summary

This post is a Fixed Term/ Secondment until 30/11/2026. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application

We are seeking to appoint an enthusiastic, hardworking and organised individual to be a part of the Fracture Liaison service . You will become a core member of staff within a friendly and supportive Team, enabling the promotion of the Fracture Liaison Service (FLS) throughout the Health Board. The Post Holder will play a key role in helping the organisation drive forward improvements in quality and the care that our patients receive.

The Fracture Liaison service is a small team with offices located at each of the County's. The Team offers a friendly and supportive environment and we meet regularly to discuss and share ideas. This is an exiting opportunity to shape this new service in the Health Board.

Main duties of the job

The post holder will work independently being responsible for assisting the department in general administration and secretarial duties ensuring a professional and confidential service at all times. The post holder will also support appropriate additional roles to the Fracture Liaison Service (FLS) in the Unscheduled Care Directorate at Withybush Hospital and have a key role in providing a link between FLS practitioners, wards, departments, GPs and community staff. You will also be a point of contact for patients and their carer' role requires someone who is able to deal with first line enquiries, communicating and welcoming into the department all levels of personnel within defined parameters, both internal and external, via phone, e-mail and face to face. They will also need to be able to judge when they need to pass on queries and information to colleagues for more complex post holder is required to work on their own initiative, sometimes unsupervised and will be flexible and adaptable in their role to the needs of the serviceThe role may involve travelling to and working across other sites in support of service delivery.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.

Two integrated care centres (Aberaeron and Cardigan, Ceredigion.

Community facilities, including:

48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Job description

Job responsibilities

The post holder will provide a range of administrative and secretarial duties including filing of clinical and non-clinical correspondence. Welcome staff to the department, guiding them to the appropriate room and answering general questions. Duties will also include typing, scanning, photocopying and ordering office supplies. Maintain and keep databases up to date and provide information for reporting purposes as required.

Deliver routine training to colleagues on business systems in use within the department. Attend team brief and other meetings. Prepare papers, record and transcribe minutes/notes of meetings as required.

Solve delegated problems logically and make decisions appropriate to the level of work. Liaise in a professional manner with service users, relatives, carers, colleagues, clinicians, GPs and other professionals.

The post holder will work independently in a way that ensures the delivery of a high quality service, organizing work to meet the workload peaks and troughs throughout the working day, whilst ensuring deadlines and targets are met. Ensure workload is managed effectively and demonstrate flexibility in thinking, openness of mind and readiness for frequent change. The post holder will respond appropriately to urgent instructions in a timely, accurate and professional manner.

Adhere to the Health Board Guidelines and undertake any other duties as appropriate to the nature and grade of the post. May provide day to day supervision of staff.

You will be able to find a full job description and person specification attached within the supporting Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.Interviews will be held on 16/12/2024

Person Specification

Qualifications & Knowledge

Essential

Level 3 qualification ( A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge

Experience

Essential

Experience of working in an administrative / office environment. Familiar and competent with Microsoft IT packages, especially Work, Excel and Powerpoint. Familiar and confident using email and searching the internet.

Desirable

Experience of working in a multidisciplinary team.

Language skills

Desirable

Welsh speaker ( Level 1 )

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