Health Centre Administrator

6 days ago

Haverfordwest, United Kingdom Hywel Dda University Health Board Full time

We have an exciting opportunity for an enthusiastic and motivated part-time Health Centre Administrator to join our team in Haverfordwest Health Centre. The post holder will work 15 hours per week and the working pattern will be confirmed.

Haverfordwest Health Centre provides a range of services and clinics including dental, district nurses, podiatry and more. We are looking for someone to provide a comprehensive reception, secretarial and administrative support to clinical staff and clinics. The post holder will demonstrate exceptional customer care and front of house skills together with excellent professional communication skills to handle phone calls and liaise with a variety of health and social care professionals and members of the public.

The post holder will be competent to work without continual direct supervision, but will also work as part of a team and assist with specified secretarial clinical and premises duties in the provision of the efficient, caring, patient focused service.

The post holder will have high quality IT and telephony skills and will be expected to communicate effectively and sensitively and be aware of the confidential nature of the role.

In return, we can offer you support and supervision in this very exciting, rewarding role and opportunities for further development.
- Provide a welcoming, professional and courteous service to patients and visitors who visit the Health Centre and assist patients and visitors using a variety of communication methods, either in person or other means.
- Check in patients, assist visitors, provide any required documentation or information leaflets and provide directions/signposting.
- To manage and action Pembrokeshire Community clinic administration in a timely manner using WPAS system or similar
- Responsible for accurate filing, both physically and electronically of patient information in a timely manner
- Be the first point of contact for any estate, maintenance and hotel facilities matters relating to the Health Centre, coming in or out of the premises.
- Support the Business Service Officer in the management and coordination of Health and Safety and Security relating to the premises.
- To ensure that the premises is welcoming and tidy
- To undertake duties relating to general administration such as incoming and outgoing mail, room booking management, photocopying, scanning, audio typing transcription of clinical

information, booking transport etc.
- Competent use of computer systems for entering and retrieving patient information on both Health Board and local systems.
- Manage time effectively to ensure that work is completed within timescales.

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
**Four main hospitals**: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
**Seven community hospitals**: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

As an employer, Hywel Dda University Health Board offers the following

**benefits**:

- Dedicated career pathways and great opportunities for continuing

professional development;
- Comprehensive and structured induction programme and training
- Monthly pay plus enhancements for weekend and bank holiday working
- NHS pension scheme;
- Holiday pay of up to 33 days, plus bank holidays pro rata, dependent on NHS service;
- NHS discount and salary sacrifice scheme;
You will be able to find a full job description and person specification attached within the supporting documents.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support t

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