Customer Service Assistant/administrator

5 months ago


Haverfordwest, United Kingdom Mark Hunter Ltd TA Totally Welsh Full time

Due to expansion we are looking for an enthusiastic individual to come and join our dedicated customer service team at Mark Hunter Ltd, T/A Totally Welsh. The role is set within the administrative and customer service function and based in our Head Office in Haverfordwest.
- This is a full-time role, 35+ hours per week
- Monday to Friday with the occasional Saturday
- Hours can be flexible but would predominantly be 8am-4pm.

The role:
You will provide the necessary support within the administrative function within the business and assist the finance team as required.

Duties include:

- General office duties including answering telephones, monitoring and responding to company mailbox.
- Processing workflow correspondence and credit control for tendered contracts.
- Issue weekly invoices to customers, franchisees and roundsman.
- Record Milk Intake Volumes.
- Processing of Customer Orders and taking payments.
- Assisting our finance team with administration tasks and credit control
- Supporting the Customer Services team.
- Other duties as required.
- Good communication & IT skills
- Conscientious with good time management skills and the ability to prioritise tasks.
- Ability to work well individually and as part of a team
- Is methodical with an excellent attention to detail.
- Has a pleasant telephone manner.
- Is customer focused.
- An individual who takes interest within the industry.

Desirable but not essential - Qualifications and skills
- GCSE Mathematics or equivalent.
- GCSE English or equivalent.

**Salary**: £9.50-£11.75 per hour

**Experience**:

- administration: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person



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