Customer Service Representative

12 hours ago


Haverfordwest, United Kingdom ENGINEERINGUK Full time

We are seeking a Customer Service Representative to join our team at ENGINEERINGUK. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, both in-store and through various communication channels.

About the Role

This is an exciting opportunity for someone who is passionate about delivering first-class customer experience. You will be responsible for assisting customers with their queries, resolving issues in a timely and professional manner, and providing product recommendations to drive sales.

You will also be expected to work effectively in a team environment, supporting colleagues to achieve business objectives and contribute to the overall success of the store.

Key Responsibilities
  • Provide exceptional customer service to customers in-store and through various communication channels
  • Assist customers with their queries and resolve issues in a timely and professional manner
  • Provide product recommendations to drive sales
  • Work effectively in a team environment to support colleagues and achieve business objectives
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. You should also have a strong understanding of customer service principles and practices, as well as the ability to provide solutions to customer queries.

The salary for this role is estimated to be around £22,000-£28,000 per annum, depending on location and experience.

What We Offer

In addition to a competitive salary, we offer a range of benefits including 20% colleague discount across all M&S products, competitive holiday entitlement, discretionary bonus schemes, and a generous Defined Contribution Pension Scheme.



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