Client Engagement Executive

2 weeks ago

South Croydon, United Kingdom Restore Records Management Full time

At Restore Harrow Green, we pride ourselves on delivering exceptional customer experiences as the UK's leading removals and storage company. We are committed to understanding and exceeding our clients' needs, ensuring a smooth and efficient service throughout their journey with us. Our Croydon site is currently seeking a Client Engagement Executive for a 3-month fixed term contract, where you will be the single point of contact for our customers, guiding them through their experience with us and enhancing their satisfaction every step of the way.

As a Client Engagement Executive, you will be pivotal in shaping our customers' experiences, acting as their main point of contact throughout their journey with us. You will ensure that customer service and communication standards are maintained at the highest level, using your problem-solving skills and intuition to address any issues or complaints that arise. Additionally, you will have the opportunity to maximise sales by upselling our products and services, all while adhering to company and legal standards when processing documentation. This role is perfect for someone who is enthusiastic, self-motivated, and thrives in a fast-paced environment.

RESPONSIBILITIES

Act as the main point of contact for customers, understanding their needs and improving their overall experience with us
Maintain excellent customer service and communication standards, addressing any client issues or complaints with intuition and problem-solving skills
Maximise sales opportunities by upselling products and services to customers
Ensure all documentation is accurately checked and processed in line with company and legal standards
Handle all administrative enquiries professionally and in a timely manner.
Participate in team meetings and briefings, contributing to a collaborative and effective working environment
Build and maintain strong working relationships within the team and perform any additional duties as required
Provide accurate and timely reporting as needed

ABOUT YOU

Excellent listening skills, with the ability to actively understand customer needs
Strong teamwork skills, with a willingness to share best practices and collaborate with colleagues
Enthusiastic, self-motivated, and adaptable, with a positive "can-do" attitude
Exceptional organisational skills, with the ability to prioritise and manage workload effectively
Customer-centric, with a talent for creating great customer experiences and building rapport.
Strong communication skills, with the ability to engage effectively at all levels
Excellent time management, with the ability to perform well under pressure
Results-driven, with a passion for completing tasks to the highest standard
Proficient IT skills, including MS Office, Word, and Excel 

Join us at Restore Harrow Green in Croydon and play a key role in delivering outstanding customer experiences. This is an excellent opportunity to make a significant impact in a short time, contributing to our ongoing success.

As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation. 

An Inclusive Approach

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break

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