Client Engagement Executive

4 months ago

Croydon, United Kingdom Restore PLC Full time

**Business Unit: Harrow Green**

**Location: Croydon, CR0 4RD**

**Contract Type: Permanent - Full Time**

**Hours: 37.5**

**Salary: Competitive**
- Are you a dynamic and customer-focused individual looking to contribute to a growing team? At Restore Harrow Green, we are excited to offer a permanent position for a Client Engagement Executive in our Croydon site. This role has been crafted to support our expansion and ensure our clients receive unparalleled service throughout their journey.
- As a Client Engagement Executive, you will hold a pivotal role as the single point of contact for our valued customers. Your responsibilities will encompass understanding our clients' needs, enhancing their experience, and maintaining the highest standards of customer service and communication.
- **RESPONSIBILITIES**
- Act as the primary point of contact for clients, ensuring their needs are understood and met effectively
- Uphold exceptional customer service and communication standards, delivering an outstanding experience at all times
- Demonstrate adept problem-solving skills, intuitively resolving any client issues or concerns that arise
- Identify opportunities to maximize sales by effectively presenting additional products and services to clients
- Process documentation accurately and consistently in adherence to company and legal standards
- Address administrative inquiries professionally and promptly, meticulously verifying all documents prior to processing
- Collaborate in team meetings and briefings as required
- Foster and nurture strong working relationships within the team

**ABOUT YOU**
- Active listening skills to genuinely understand and cater to client needs
- Collaborative mindset, willing to share best practices and work harmoniously with others.
- Self-motivation, enthusiasm, and a positive "can-do" attitude
- Excellent organizational abilities with a knack for prioritizing workloads effectively
- Flexibility and adaptability in the face of evolving situations
- Customer-centric approach, dedicated to crafting exceptional customer experiences and building rapport
- As the market leader in commercial relocation, Harrow Green undertake business and technology moves for customers of all sizes and sectors as well as corporate residential moves within the UK and internationally. We provide project and move management for agile and traditional workspaces as well as storage solutions and asset recycling to help with all aspects of relocation.
- An Inclusive Approach
- We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

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