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Client Engagement Specialist

2 months ago

Croydon, Greater London, United Kingdom Harrow Green Full time
{"title": "Client Engagement Executive", "description": "About the Role

We are seeking a skilled Client Engagement Executive to join our team at Harrow Green in Croydon. As a key member of our team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Act as the main point of contact for customers, understanding their needs and improving their overall experience with us
  • Maintain excellent customer service and communication standards, addressing any client issues or complaints with intuition and problem-solving skills
  • Maximise sales opportunities by upselling products and services to customers
  • Ensure all documentation is accurately checked and processed in line with company and legal standards
  • Handle all administrative enquiries professionally and in a timely manner
  • Participate in team meetings and briefings, contributing to a collaborative and effective working environment
  • Build and maintain strong working relationships within the team and perform any additional duties as required
About You
  • Excellent listening skills, with the ability to actively understand customer needs
  • Strong teamwork skills, with a willingness to share best practices and collaborate with colleagues
  • Enthusiastic, self-motivated, and adaptable, with a positive "can-do" attitude
  • Exceptional organisational skills, with the ability to prioritise and manage workload effectively
  • Customer-centric, with a talent for creating great customer experiences and building rapport
  • Strong communication skills, with the ability to engage effectively at all levels
  • Excellent time management, with the ability to perform well under pressure
  • Results-driven, with a passion for completing tasks to the highest standard
  • Proficient IT skills, including MS Office, Word, and Excel

This is an excellent opportunity to make a significant impact in a short time, contributing to our ongoing success at Harrow Green in Croydon.", "lang_code": "en"}