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Client Engagement Specialist

2 months ago

Croydon, Greater London, United Kingdom Restore Records Management Full time
About the Role

We are seeking a highly skilled Client Engagement Executive to join our team at Restore Harrow Green in Croydon. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Act as the primary point of contact for customers, understanding their needs and improving their overall experience with us.
  • Maintain excellent customer service and communication standards, addressing any client issues or complaints with intuition and problem-solving skills.
  • Maximise sales opportunities by upselling products and services to customers.
  • Ensure all documentation is accurately checked and processed in line with company and legal standards.
  • Handle all administrative enquiries professionally and in a timely manner.
  • Participate in team meetings and briefings, contributing to a collaborative and effective working environment.
  • Build and maintain strong working relationships within the team and perform any additional duties as required.
About You
  • Excellent listening skills, with the ability to actively understand customer needs.
  • Strong teamwork skills, with a willingness to share best practices and collaborate with colleagues.
  • Enthusiastic, self-motivated, and adaptable, with a positive "can-do" attitude.
  • Exceptional organisational skills, with the ability to prioritise and manage workload effectively.
  • Customer-centric, with a talent for creating great customer experiences and building rapport.
  • Strong communication skills, with the ability to engage effectively at all levels.
  • Excellent time management, with the ability to perform well under pressure.
  • Results-driven, with a passion for completing tasks to the highest standard.
  • Proficient IT skills, including MS Office, Word, and Excel.
About Restore Harrow Green

We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live.

We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible. We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.