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Waiting List Coordinator

4 months ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Job summary

We are looking to recruit a Part time Waiting List Coordinator predominantly for Gynaecology with a cross cover for Oncology Gynaecology and C-Section waiting lists. This is a part time job share role, permanent contract working within a small team.

You will be a conscientious and enthusiastic team player, with excellent organisational and communication skills. You will have a good understanding of the 18-week RTT pathways and the Patient Access Policy. You will need to be able to demonstrate a clear understanding of patient confidentiality.

Working days - Monday and Friday 15 hours per week

This role does not include home working.

Interview date: TBC

Main duties of the job

As the post holder, you will provide waiting list management for the Women & Children's Services Directorate. This role relies on close working relationships with patients, consultants, secretaries, departmental staff, as well as other health care professionals, including our private provider partners. You will be required to make the necessary arrangements for diagnostic and treatment procedures for our patients, working within the Patient Access Policy and the Trust PAS User Policy.

You will be required to attend the weekly Gynaecology MDT meeting where our patients are discussed, and treatment plans agreed.

If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Job description

Job responsibilities

Undertake responsibility for waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems. To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies. To implement booked admission protocols and procedures for Women & Childrens Services; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation. To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit. Close liaison with the medical secretarial staff to ensure accurate updating of information. Compile the departmental theatre lists, and assign patient confirmation times. Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner. To verify and record all patients details on the patient management system in use within the unit (including waiting list card details) as required Ensure all urgent referrals are dealt with in accordance with Patient Access policy

Please see attached Job Description for full details of job specification and main responsibilities.

Person Specification

Qualifications

Essential

Good standard of literacy and numeracy Good IT skills particularly Excel (Microsoft Office and PAS)

Experience

Essential

Significant NHS experience

Desirable

Experience of managing patient waiting lists

Aptitude

Essential

Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Skills

Essential

Excellent communication and organisational skills Ability to work well in a team, but also to use own initiative and work independently