Waiting List Coordinator

3 months ago


Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Arrange admissions in accordance with clinical priority and by the breach date. Extensive periods of concentration are required for data input, analysis of waiting lists and rotas in order to organise theatre schedules. In line with booking policies and procedures, agree admission dates with patient and send out letters and information to patients with regard to their admission to hospital. Book pre-operative assessment appointments in accordance with local guidelines and liaise closely with pre-operative assessment nurses about the outcome of appointments.

Undertake validation of specific patients at the request of the manager or other members of the admissions team. Deal with enquiries from patients and G.P.s about waiting times and admissions. This includes dealing with patients, or the relatives of patients, with suspected or confirmed cancer and with people from differing backgrounds. Work to ensure that all access targets are met.

Keep manager and relevant consultants informed of their waiting times and ensure that dates are given to all patients, which meet waiting time targets. Bring individual patients who are likely to exceed waiting time targets to the attention of both managers and consultants. To support the delivery of a high quality, safe and compassionate healthcare service,all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. To facilitate the management of inpatient and Day Case Waiting Lists ensuring that the lists available are fully utilised.

To work closely with Consultants, Secretaries, Ward Clerks, Nurse Practitioners to ensure the smooth running of waiting lists and admission processes. Ensure the smooth admission of patients to hospital by liaising with Wards and bed managers and by control of the Bed Booking system. To be proficient in the use of Orsos. This entails ensuring lists are reserved 6 weeks in advance, named patients are booked two weeks in advance and that clinical priorities, such as infection risks, diabetes etc.

are acknowledged and factored into the list order. This can also include ensuring appropriate equipment is available. Deal with telephone queries relating to admissions and information relating to waiting lists. Patients are often anxious, upset, aggressive or angry if a wait is incurred.

Whenever possible provide cover for the Partial Bookings Clerk due to Annual/Sick leave. To produce waiting list reports as required by Service Manager and General Manager.



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