Waiting List Coordinator

3 months ago


Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

This is an exciting opportunity to work within the Aylsham Medical Day Unit team to help administer and support delivery of care to patients at the NNUH.

Who we’re looking for?

We are looking for a full time Waiting List Co-Ordinator to become a member of a truly collaborative and hardworking team who provide administrative support to the Aylsham Medical Day Unit. This will include scheduling patients for various procedures on AMDU, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the Medical Directorate. This role relies on close working relationships between Consultants, Secretaries, Ward Staff and patients.

What We Offer?
- Entrance to not just a job but a career that makes a difference to Norfolk.
- Collaborative working approach means that the team is responsible, no lone working allowed here
- Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
- Opportunities to further your education, and branch out within the Trust or the wider NHS

As a team and a department, we strive to promote innovation, we love to hear new ideas In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.

The post holder will schedule patients for various procedures on AMDU, utilising the treatment areas and nursing resources efficiently. The post holder will work as part of a team providing waiting list management for the Medical Directorate. This role relies on close working relationships between Consultants, Secretaries, Ward Staff and patients.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- To work closely with, and communicate efficiently and effectively with Consultants, Secretaries, Ward Clerks, Nurse Practitioners and all internal and external staff to ensure the smooth running of waiting lists and admission processes.
- Ensure the smooth admission of patients to hospital by liaising with the coordinator and by control of the Bed Booking system.
- To be proficient in the use of PAS, recording activity in real time as per Trust Data Quality Policy. This includes waiting lists, TCIs and ward attenders.
- Add patients to PAS waiting lists and schedule TCI appointments for all procedures on AMDU. Print patient labels and wristbands in preparation for patient admissions.
- Record Ward Attenders and Outcomes on PAS as per Trust Data Quality Policy.
- Deal with telephone queries relating to admissions and waiting lists. Communicate effectively and appropriately with all patients who may be anxious, upset, or aggressive. This may be both face to face or by telephone.
- During periods of sickness or annual leave, provide cover for waiting list co-ordinator / ward reception colleagues to the best of your ability.
- Investigate patients who do not attend to establish if they still require the procedure and then take appropriate action in line with Trust Policy.
- Ensure correct pre admission and admission information is recorded onto the Patient Administration System as per hospital policy.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.



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