Lead Medical Administrative Coordinator

3 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Position Overview

An exceptional opportunity exists within the Trauma and Orthopaedic division, which is growing with the establishment of a new Orthopaedic Centre. We are seeking a Lead Medical Administrative Coordinator to become a vital member of our secretarial team within the Paediatric Division. This dynamic department encompasses surgical pre-assessment, outpatient clinics, and wards, with a commitment to prioritizing patient care at the highest standards. Collaborating with nursing and medical professionals, the administrative team plays a crucial role in ensuring the department operates efficiently and serves as a dependable point of contact throughout a patient's journey.

As part of this large and welcoming department, you will be expected to uphold the high level of patient-centered care we strive to provide.

If you are in search of a rewarding challenge within a vibrant department, we encourage you to consider this opportunity.

Key Responsibilities

The successful candidate will serve as a liaison for all communications involving the Consultant, patients, relatives, hospital staff, General Practitioners, and external organizations, fostering a close working relationship between Consultants and patients as necessary. You will assist in managing the administrative functions of the Consultant and designated clinical team, delivering an effective secretarial service and ensuring continuity during the Consultant's absence.

About Our Organization

Join us at the Norfolk and Norwich University Hospital, where you will be part of a workforce exceeding 10,000 staff members.

The NNUH stands as one of the largest NHS trusts in the UK, offering top-tier acute care to approximately one million individuals residing in Norfolk and surrounding regions. As a teaching and research hospital, we are at the forefront of innovation, equipped with state-of-the-art facilities, including the Quadram Institute. We collaborate closely with the University of East Anglia, providing educational opportunities for our staff and placements for their students. Our workforce is diverse, representing 94 countries from around the globe.

We pride ourselves on being a friendly, collaborative hospital, working alongside local services and supporting N&N Hospitals Charity.

We offer a comprehensive range of NHS benefits and discounts, along with additional perks such as:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi-Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service to the NNUH site
  • Free 24-hour confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support for career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics

Job Duties

1. Manage all communications, including emails, faxes, and investigation results daily. Utilize judgment to conduct a preliminary assessment of content to determine the appropriate course of action and prioritize for the consultants/clinical teams.

2. Accurately transcribe all correspondence through touch typing from audio/digital dictation or shorthand, applying knowledge of medical terminology. Independently generate routine and non-routine correspondence.

3. Assist patients and their caregivers by arranging translation and interpretation services as needed.

4. Demonstrate and maintain knowledge and understanding of Trust RTT policy.

5. Update RTT in accordance with Trust guidelines, ensuring accurate patient pathways and investigating and correcting errors as necessary. Support the Administration and Clerical team with data management using PAS and other departmental patient databases.

6. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy.

7. Promptly process clinical investigations, results, and outcomes. Utilize Trust reports to manage and administer waiting lists, which may include outpatient, inpatient, diagnostic, and other relevant waiting lists.

8. Schedule patients from waiting lists and update associated booking systems in line with departmental requirements and Trust RTT Policy.

Candidate Profile

Qualifications

Essential

  • RSA III or equivalent training or experience
  • Knowledge of medical terminology/AMSPAR qualification

Experience

Essential

  • Significant Medical Secretarial experience
  • Previous NHS experience, understanding of the NHS agenda and government targets, and experience in implementing and proposing changes to policy within your work area

Skills

Essential

  • Ability to manage your own workload and work independently
  • Understanding of the importance of confidentiality

Attitude and Aptitude

Essential

  • Ability to work under tight deadlines and maintain focus in a complex working environment
  • Effective role model, demonstrating NNUH's PRIDE values of People-focused, Respect, Integrity, Dedication, and Excellence
  • Commitment to Equality, Diversity, and Inclusion

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