Lead Medical Administrative Coordinator

3 weeks ago

Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospital Full time

Position Overview

The Oral Health Outpatient department provides a comprehensive array of services, including Oral Maxillofacial, Orthodontic, Restorative, and Head & Neck Cancer care.

This department operates under the Head & Neck Directorate, which also includes Ear, Nose, and Throat services.

Key Responsibilities

We are seeking a dedicated, proactive, and diligent individual to facilitate the efficient operation of this dynamic department.

Your role will involve serving as a primary liaison for all communications among the Consultant, patients, their families, hospital personnel, General Practitioners, and external organizations, fostering a collaborative relationship between consultants and patients as necessary. You will assist in managing the administrative functions of the Consultant and the assigned clinical team, ensuring a seamless administrative secretarial service, particularly during the Consultant's absence. For comprehensive details and required competencies, please refer to the job description.

Additionally, you will contribute to the provision of high-quality, safe, and compassionate healthcare services. All staff members are expected to exemplify the organization's values of People Focused, Respect, Dedication, Integrity, and Excellence in every aspect of their work.

About Our Organization

Become a part of the Norfolk and Norwich University Hospital, which boasts a workforce exceeding 10,000 professionals.

As one of the largest NHS trusts in the UK, we deliver exceptional acute care to approximately one million residents in Norfolk and surrounding regions. We are a teaching and research institution at the forefront of healthcare innovation, equipped with state-of-the-art facilities, including the Quadram Institute. Our collaboration with the University of East Anglia provides valuable teaching and placement opportunities for our staff and students. We attract top-tier professionals from across the nation and take pride in our diverse workforce, representing 94 countries worldwide.

We foster a friendly and collaborative environment, working closely with local services and supporting the N&N Hospitals Charity.

We offer a comprehensive range of NHS benefits and discounts, including:

  • Flexible working arrangements
  • Priority access to staff physiotherapy services
  • Multi-faith prayer facilities
  • Discounted gym memberships
  • Attractive pension scheme and annual leave benefits
  • Wagestream - access to a portion of your earnings as you work
  • Complimentary Park & Ride service to the hospital
  • 24-hour confidential counseling support
  • On-site nursery facilities
  • On-site cafes with staff discounts
  • Support for career advancement
  • Flexible staffing options
  • Salary sacrifice programs, including vehicle leasing, Cycle to Work schemes, and home electronics

Job Responsibilities

Please refer to the attached job description for detailed information regarding the role and utilize your supporting statement to demonstrate how you meet the essential and desirable criteria outlined in the job specification.

Candidate Profile

Qualifications

Essential

  • RSA III or equivalent training or experience
  • Strong literacy and numeracy skills
  • Familiarity with medical terminology/AMSPAR qualification

Experience

Essential

  • Extensive experience in medical secretarial roles
  • Knowledge of relevant clinical specialties
  • Prior experience within the NHS, understanding the NHS agenda and government objectives, and implementing changes to policies within your work area

Skills

Essential

  • Able to work independently as well as collaboratively within a team
  • Exceptional verbal and written communication abilities

Attitude and Aptitude

Essential

  • Exemplary role model, embodying the organization's values of People Focused, Respect, Integrity, Dedication, and Excellence
  • Commitment to promoting Equality, Diversity, and Inclusion

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