We have other current jobs related to this field that you can find below
-
Call Center Customer Service Representative
3 months ago
Belfast, United Kingdom Emson Creative Marketing Full time**About us** Emson Creative Marketing is a small business in Belfast. We are professional, customer-centric and supportive. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Safe work environment **Position: Call Center Representative** The Call Center Representative will be responsible for connecting...
-
Call Centre Representative
3 months ago
Belfast, United Kingdom CHANNELS CONSULTING LTD Full timeWe are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services. **Duties**: - Answering incoming calls and assisting...
-
Call Centre Representative
2 months ago
Belfast, United Kingdom Relay Group Limited Full timeWe are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services **Duties**: - Answer incoming calls and respond to...
-
Call Centre Representative
3 months ago
Belfast, United Kingdom Hire Group Full timeJob Title: Call Centre Representative Location: Belfast, Northern Ireland We are currently seeking a highly motivated and customer-focused Call Centre Representative to join our team in Belfast. As a Call Centre Representative, you will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service, and...
-
Call Centre Representative
3 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeWe are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services. **Duties**: - Answer incoming calls and respond to...
-
Call Centre Operator
3 months ago
Belfast, United Kingdom Global 1st Line Full timeJoin our growing team at Global 1st Line as a Call Centre Representative! We are seeking motivated individuals who excel in customer service and enjoy problem-solving based in Belfast. As a representative, you will play a crucial role in ensuring our customers have a positive experience. This is a part-time position with evening shifts. -...
-
Call Centre Agent
3 months ago
Belfast, United Kingdom Emson Creative Partners Full time**About us** Emson Creative Partners is a small business in Belfast. We are customer-centric, data-driven and supportive. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - International workforce Belfast The Call Center Representative will be responsible for entering customer information into our call...
-
Call Centre Agent
2 months ago
Belfast, United Kingdom Emson Creative Partners Full time**About us** Emson Creative Partners is a small business in Belfast. We are customer-centric, data-driven and supportive. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - International workforce Belfast Full-time position (Monday-Friday) The Call Center Representative will be responsible for entering...
-
Call Centre Agent
3 months ago
Belfast, United Kingdom Emson Creative Partners Full time**About us** Emson Creative Partners is a small business in Belfast. We are customer-centric, data-driven and supportive. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - International workforce Belfast Full-time position The Call Center Representative will be responsible for entering customer...
-
Call Centre Representative
2 months ago
Belfast, United Kingdom Front Corp Full timeJob Title: Call Centre Representative Location: Belfast, Northern Ireland , Permanent **Salary**: Competitive We are looking for enthusiastic and driven individuals to join our call centre team in Belfast! As a Call Centre Representative, you will be responsible for handling customer inquiries, providing information about our products and services, and...
-
Call Centre Agent
3 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Agent
3 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Sales Representative
3 months ago
Belfast, United Kingdom Memoni Marketing Full time**Position: Sales Representative** Are you tired of being stuck in a job with no room for advancement? Are you seeking a new opportunity to enhance your skills in a fast-paced setting? Do you want to be part of a rapidly growing team? If so, we want you! We are seeking ambitious and motivated individuals who are enthusiastic, positive, and possess a strong...
-
Call Centre Operator
2 months ago
Belfast, United Kingdom Hire Group Full timeTitle: Call Centre Agent Location: Belfast **Salary**: Competitive We are looking for enthusiastic and customer-focused individuals to join our call center team in Belfast. As a call center agent, you will be responsible for answering customer inquiries, resolving complaints, and providing excellent customer service. Key Responsibilities: - Answering...
-
Call Centre Agent
2 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Agent
2 months ago
Belfast, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Call Center Agent: Where Ambition, Drive, Teamwork, and Competition Thrive based in Belfast! Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights. **About Us**: We pride...
-
Call Centre Agent
2 months ago
Belfast, United Kingdom DEILLIORXZY Full time**Job Description: Call Center Agent** **Location**: Belfast **About DEILLIORXZY**: DEILLIORXZY is a dynamic and innovative company based in Belfast, dedicated to delivering exceptional customer experiences. We are seeking a motivated and customer-focused Call Center Agent to join our team and contribute to our high standards of customer...
-
Client Acquisition Representative
2 weeks ago
Belfast, United Kingdom SalesNet Full timePosition: Sales Development RepresentativesLocation: BelfastSalary: £25-30K, plus commission (OTE £50K+)SalesNet, a comprehensive business telecommunications provider, is seeking motivated Sales Development Representatives to enhance its growing team in Belfast.The ideal candidates will engage in consistent and proactive phone outreach to identify and...
-
Call Centre Advisor
2 months ago
Belfast, United Kingdom Relay Group Limited Full timeAs a Call Center Advisor you will be the first point of contact for our customers, providing outstanding assistance and resolving inquiries promptly. You'll utilize your excellent communication skills to ensure a positive customer experience and contribute to the success of our team. **Duties**: - Answer incoming calls and respond to customer inquiries in...
-
Call Centre Operator
3 months ago
Belfast, United Kingdom Comet Marketing Full time**Responsibilities**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide information about products and services to customers - Handle and resolve customer complaints or concerns - Perform data entry to update customer records accurately - Upsell products and services to customers when appropriate -...
![Bright Bridge Group](https://media.trabajo.org/img/noimg.jpg)
Call Center Representative
2 months ago
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Requirements
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.