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Clerical Officer

1 month ago

Telford, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Job summary

The Cardio-respiratory Department is a team of Highly Specialist/Specialist Physiologists and Healthcare scientists that perform a variety of Cardiology and Respiratory Diagnostic tests. As one of our admin team you provide an essential role in providing the first point of contact our patients have within the department. You will be essential in maintaining a constant diary of appointments with the ability to prioritise patients for clinical and national targets. You will also work with our physiologists to prioritise appropriate patients and clinics when required alongside dealing with phone calls regarding appointments and assisting staff both within and outside of the trust.

Main duties of the job

An exciting opportunity as arisen for an enthusiastic and self-motivated Clerical Assistant to join our busy department, one based at each site though both would be expected to work cross site as the need arises. You will also provide booking suppport for the Cardiorespiratory floor of the CDC, Hollinswood house along with the rest of the booking team. There may be the need to have an onsite presence there on occasion, otherwise this is done from the acute sites.

The successful applicant will need to have had experience in dealing with the general public, ideally in a healthcare setting. They will have good IT skills and remain calm and professional under pressure in the often challenging role. A good telephone manner, confidence and initiative is essential. Duties including making and altering appointments answering the telephone, arriving and discharging our patient on both SEMA and CRIS systems and helping with queries from the public and other hospital colleagues.

The Cardiorespiratory Department is an extremely busy, fast paced department and requires our clerical staff to meet demanding targets, therefore you will be a pivotal member our team.

About us

The Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales.

Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury. Together the hospitals have just over 700 beds and assessment & treatment trolleys.

Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. The Cardio-respiratory Department has a base at both hospital sites and we perform a wide range of diagnostic Cardiac and Respiratory tests for both in and outpatients. We will also be performing some diagnostics at the Community Diagnostic Centre at Hollinswood House, when it opens later this year.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

NVQ level 3 in administration or equivalent Grades A-C in Maths/English or equivalent

Experience

Essential

Experience in an administrative role Patient facing administrative experience

Desirable

Experience within the NHS

Skills

Essential

Good IT skills/Microsoft Office/ computer literacy Clear communicator both verbally and in writing Ability to use tact or persuasive skills when neccessary

Desirable

Familiar with hospital based IT systems such as Cris/Semahelix/Careflow