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Patient Services Coordinator

4 months ago

Bournemouth, United Kingdom Kinson Road Medical Centre Full time

Job summary

We are looking to recruit a friendly, reliable Patient Services Coordinator to join our busy GP Practice based at Kinson Road Medical Centre.

Main duties of the job

The role involves working with our Patient Services Team to ensure our day to day activities are performed in a timely and efficient manner as well as supporting our clinical team as required. Our Hub team are the first contact most patients have with the surgery and it is crucial each call and exchange is dealt in a way that can put the patients at ease and resolve their queries efficiently.

The hours required for this post are as follows:

Tuesday to Friday 08:30 to 13:00

Total 18 Per Week

Additional hours may be required to support during staff absences and annual leave to ensure delivery of our services.

Good telephone and computer skills required (System One), customer focus with a flexible attitude towards work is essential as well as a working knowledge of the NHS/Primary Care.

About us

Kinson Road Medical Centre has a team of 5 GP's with healthcare and administration support team to ensure our patients receive the best services possible.

We have 10,600 patients registered with us and our last inspection from CQC was rated 'Good' in all areas.

Working for the practice ensures support from colleagues, competitive rates of pay, 25 days annual leave (pro rata) and all bank holidays, in addition access to the NHS Pension is included.

Job description

Job responsibilities

KINSONROAD MEDICAL CENTRE

JOB DESCRIPTION

PATIENT SERVICES COORDINATOR

RESPONSIBLE TO: PATIENT SERVICES LEAD

SPECIAL REQUIREMENTS OF THE POST

To contribute to the provision of ahigh level of patient care and service and the smooth running of the surgeryand the practice as a whole.

To ensure that total confidentiality ismaintained in that no information about patients, the practice or staff, eithermedical or personal, is disclosed to persons other than those employed by, orattached to the practice for whom such information is relevant.

To present a calm and friendly image topatients. To keep medical records in good order, filing up to date, recordmessages accurately and efficiently and assist other members of staff.

To be reliable and flexible.

To be able to use own judgement,resourcefulness and be able to work under pressure without direct supervision.

To have a thorough knowledge of allperception procedures.

MAIN DUTIES AND RESPONSIBILITIES

1. Ensure an effective and efficient Patient Services are provided to patients and any other visitors to the practice

2. Deal with all general enquiries from patients,doctors, staff and other agencies, explain procedures and make new andfollow-up appointments, including appointments for medicals.

3. Using your own judgment and communication skillsensure that patients with no prior appointment but who need urgent consultationare seen in a logical and non-disruptive manner.

4. Explain practice arrangements and formalrequirements to new patients and those seeking temporary cover and ensureprocedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery.

6. Enter requests for home visits into the visit book,ensuring careful recording of all relevant details, including the time of thevisit request, and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure thatthey are ready for collection by the patient within 48 hours.

8. Assist in scanning all patient correspondence intothe patients computerised medical record.

Process various patient forms, self-certification forms, hospital pre-admission drug check lists, etc. and ensure patient is advised if a fee is payable. Accept payment and issue a receipt. Refer complaints that cannot be resolved swiftly to the Team Leader. Telephone hospital for test results Order ambulances, both routine and emergency Set up out-of-hours answerphone Enter and retrieve patient information on the computer as required. File medical records, letters and test results as required, ensuring strict alphabetical order is adhered to. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible and renew envelopes where necessary. Premises

Openup the premises at the start of the day, when first to arrive, de-activate thealarm and make all necessary preparations to receive patients.

Whenthe last to leave at the end of the day, ensure that the building is totallysecured, all windows are shut, the internal lights are off and the alarmactivated.

Wash up, and ensure the kitchen, waiting room and the reception area is kept tidy. Restock Hub and clinical rooms. Organise the posting of letters. Perform any other duties as requested by the Partners or the Practice Manager. Observe all health and safety requirements and report any breaches of health and safety to a Partner or the Practice Manager.

This list is an indication of receptionduties but is not exhaustive.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

Experience of working effectively within a team environment Customer Service experience in a healthcare setting

Desirable

Experience of working in primary care Experience of working in a GP practice

Skills and Knowledge

Essential

To establish and maintain good working relationships with staff at all levels Ability to work under pressure within a multi-disciplinary team-based working environment Can do/ positive attitude Ability to concentrate even with frequent interruptions and unpredictable working pattern Ability to develop and communicate good working relations with colleagues at all levels across a range of professional groups Has good levels of problem solving ability Able to signpost patients to correct services or deal with queries effectively. Has good sound IT skill and experience