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Inclusion Service Coordinator

2 months ago

Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time
Job Title: Inclusion Service Coordinator

Join Vitality Corporate Services as an Inclusion Service Coordinator and drive the adviser service strategy, leading the delivery of consistent World Class service to our Intermediaries across Vitality Life.

About the Role

We are seeking a highly motivated and experienced professional to lead our adviser service operations, driving transformational change initiatives to optimize underwriting & service processes. As an Inclusion Service Coordinator, you will:

  • Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals.
  • Provide mentorship, guidance, and professional development opportunities for team members.
  • Create a high performance culture where people have the freedom and desire to develop and aspirations to over achieve.
  • Drive and implement transformational change initiatives to optimize underwriting & service processes.
  • Develop and execute strategies to improve efficiency, accuracy, and customer experience.
Key Responsibilities

As an Inclusion Service Coordinator, you will be responsible for:

  • Establishing Management Information and KPI's, analysing data to determine operational effectiveness and areas for improvement.
  • Engaging with internal and external stakeholders to understand needs and deliver exceptional service.
  • Delivering efficiency and effectiveness targets, focusing on automation and customer experience.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Business, Finance, Insurance, or a related field (advanced degree preferred).
  • Private Medical, Life or Insurance experience.
  • An understanding of how to build, motivate and mature call centre teams.
  • Excellent planning and organisational skills.
  • Excellent communication, coaching and feedback skills.
  • Strong understanding of underwriting processes, risk assessment, and regulatory requirements.
What We Offer

We offer a competitive salary and amazing benefits, including:

  • Bonus Schemes - A bonus that regularly rewards you for your performance.
  • A pension of up to 12%- We will match your contributions up to 6% of your salary.
  • Our award-winning Vitality health insurance - With its own set of rewards and benefits.
  • Life Assurance - Four times annual salary.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy. Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. Diversity & Inclusion

We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.