Customer Service Coordinator

4 weeks ago


Bournemouth, Bournemouth, United Kingdom learndirect Full time
Customer Service Advisor Role

Are you an exceptional communicator with a passion for delivering outstanding customer experiences? Do you thrive in fast-paced environments and enjoy solving complex problems?

As a Customer Service Advisor at learndirect, you will be the first point of contact for our learners, providing support and guidance to ensure they achieve their goals. You will be responsible for managing customer queries, resolving issues efficiently, and maintaining excellent relationships with our learners and internal teams.

Main Responsibilities:
  1. Liaise with learners to understand their needs and provide tailored support.
  2. Manage customer queries through various channels, including email, phone, and post.
  3. Collaborate with internal teams to resolve complex issues and improve the customer journey.
  4. Develop and maintain knowledge of our products and services to provide accurate information to learners.
  5. Work closely with the finance department to resolve payment agreements and ensure seamless customer experiences.
  6. Conduct yourself in line with our company policies and values.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
  • Ability to maintain confidentiality and handle sensitive information.
  • Willingness to undertake additional training and development opportunities.

What We Offer:
  • A comprehensive training program to develop your skills and knowledge.
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and supportive team.
  • A chance to make a real difference in the lives of our learners.

Why Work with Us?
  • We are an equal opportunities employer and welcome applications from diverse candidates.
  • We offer a positive and inclusive work environment.
  • We provide opportunities for career development and growth.


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