Customer Relations Coordinator

5 days ago


Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

About McCarthy Stone


We are a company dedicated to enhancing the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind.


The Role


We are seeking a highly organised and service focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract. In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency.


Key Responsibilities



  1. Customer Correspondence Management: Maintain the Customer Relations inbox, ensuring all correspondence is acknowledged within 1 working day. Keep customers informed and up to date throughout the resolution process.
  2. Case Distribution: Allocate cases to Divisional Customer Relations Managers, ensuring they are logged, managed, and resolved promptly.
  3. Document Management: Keep accurate records of all correspondence and ensure documents are saved to the correct case files.
  4. Stakeholder Engagement: Work independently and collaboratively with internal stakeholders to ensure effective resolution of customer issues.
  5. Trustpilot Monitoring: Respond to Trustpilot posts to maintain a positive brand image.

About You


You are a proactive and resilient individual with a strong ability to empathise with customers. Your organisational skills and attention to detail are exceptional, and you thrive in a role where you can make a tangible difference to customer satisfaction.


Skills & Attributes



  • Highly organised with excellent record-keeping skills.
  • Strong communication skills, both written and verbal.
  • Ability to work effectively within a small team and build strong relationships with stakeholders.
  • Resilient with a positive attitude and the ability to handle multiple tasks and priorities.
  • Proficient in Microsoft Word and Outlook.
  • Previous experience in customer service or administration is advantageous.


  • Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

    About the RoleWe are seeking a highly organised and service-focused Customer Relations Coordinator to join our team on a 6-month fixed-term contract.In this role, you will support the Customer Relations Managers in delivering outstanding service recovery for our customers, ensuring that all complaints and concerns are handled with care and efficiency.Key...


  • Bournemouth, Bournemouth, United Kingdom ESET DACH Full time

    Job Title: Public Relations SpecialistJob Summary:The Public Relations Specialist will be responsible for developing and implementing PR plans to drive brand awareness through targeted activity and initiatives within the UK. This role will ensure excellent communication and timely fulfilment of all activity to the highest standards, ensuring strong business...


  • Bournemouth, Bournemouth, United Kingdom Rubicon Recruitment Group Full time

    Job Title: Public Relations SpecialistWe are seeking a highly skilled Public Relations Specialist to join our team in Bournemouth. This exciting role will see you working closely with our Marketing department to implement and execute PR plans, creating brand awareness through targeted activities.About the RoleAs the interface between internal departments,...

  • Logistics Coordinator

    1 month ago


    Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Logistics Coordinator to oversee the timely and safe delivery of goods to customers in Bournemouth, United Kingdom. Key responsibilities include:Ensuring accurate and efficient delivery routes and schedules.Loading and unloading goods, maintaining a safe working environment.Communicating with customers to confirm delivery times and...


  • Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job OverviewAbout the Role:We are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving growth through strategic account management.Key Responsibilities:Develop and execute customer success plans to drive...


  • Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

    About Us:At McCarthy Stone, we strive to enhance the wellbeing and happiness of older people by creating communities that foster a sense of belonging, independence, and peace of mind. Our mission is to provide exceptional service and care, ensuring our customers feel valued and supported.The Role:We are seeking a highly organised and service-focused Customer...


  • Bournemouth, Bournemouth, United Kingdom cipd.co - Jobboard Full time

    Job Title: Employee Relations Projects PartnerAn exciting opportunity has arisen for an HR professional with a strong employee relations skill set to join our team as an Employee Relations Projects Partner. This role will involve working across multiple locations, providing expert advice and guidance on employee relations matters.Key Responsibilities:Manage...


  • Bournemouth, Bournemouth, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Transportation Coordinator to join our logistics team at beBee Professionals in the United Kingdom. The successful candidate will be responsible for coordinating the delivery of goods to customers, ensuring timely and safe delivery, and maintaining excellent service.Key Responsibilities:Coordinate the delivery of goods to customers across...


  • Bournemouth, Bournemouth, United Kingdom Rubicon Recruitment Group Full time

    PR and Communications Specialist | Bournemouth | £38kOur client, a leading cyber security product and solutions provider, is seeking a skilled PR & Communications Specialist to join their Marketing department. Reporting into the Marketing Director, you'll be part of a team of creatives and will be responsible for implementing and executing PR plans to...


  • Bournemouth, Bournemouth, United Kingdom Churchill Estates Management Ltd Full time

    About the RoleChurchill Estates Management is seeking a highly skilled Part-time Lodge Manager to join our team. As the trusted 'go-to' person on-site, you will oversee the maintenance of our retirement apartments in Southbourne and provide exceptional customer service to our Home Owners.This autonomous role requires a strong background in administration,...


  • Bournemouth, Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Job Summary:We are seeking an Inventory Controller to join our team at University Hospitals Dorset NHS Foundation Trust. This role will be based at our new warehouse and distribution facility in Yeomans House, near Castlepoint.The ideal candidate will have experience in inventory management, supply chain coordination, or a related field. They will possess...


  • Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

    About the RoleWe are seeking a skilled Property Operations Planner to join our team at McCarthy Stone Management Services. As a key member of our operations team, you will be responsible for the project planning, coordination, and administration of property management across our estate of developments.Key ResponsibilitiesPlan and schedule defect and repair...


  • Bournemouth, Bournemouth, United Kingdom KDC Projects Full time

    Job OverviewKDC Projects is seeking a skilled and experienced Senior Operations Coordinator to join their team. As a key member of the operations department, you will play a vital role in supporting the running of the Bournemouth projects division.Key ResponsibilitiesYou will be responsible for creating and maintaining project schedules, trackers, with close...


  • Bournemouth, Bournemouth, United Kingdom Dorset Council Full time

    Job DescriptionAs Facilities Manager, you will be responsible for ensuring the smooth operation of our facilities team. This includes maintaining the academy's buildings and grounds, coordinating regular maintenance tasks, and liaising with external providers.Requirements:Proven experience in facilities management or a related fieldStrong knowledge of Health...


  • Bournemouth, Bournemouth, United Kingdom learndirect Full time

    Customer Service Advisor RoleAre you an exceptional communicator with a passion for delivering outstanding customer experiences? Do you thrive in fast-paced environments and enjoy solving complex problems?As a Customer Service Advisor at learndirect, you will be the first point of contact for our learners, providing support and guidance to ensure they...


  • Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

    About McCarthy Stone Management ServicesWe are seeking a highly skilled Property Operations Planner to join our team at McCarthy Stone Management Services. This role will be responsible for the project planning, coordination, and administration of property management across our estate of developments managed by McCarthy Stone Management Services and...

  • Logistics Coordinator

    4 weeks ago


    Bournemouth, Bournemouth, United Kingdom Barclay Meade Full time

    Barclay Meade is seeking a Logistics Coordinator to administer orders in SAP through liaison with Supply & Demand Planners, customers and 3PL warehousing distribution partners.This is an exciting end-to-end supply chain opportunity, in a business with a supportive and collaborative environment.Key responsibilities include:Processing customer orders and order...


  • Bournemouth, Bournemouth, United Kingdom Savills Management Resources Full time

    Savills Management Resources seeks an experienced Facilities Management Coordinator to provide exceptional building management services to a dynamic development in Bournemouth.Key ResponsibilitiesTo ensure all statutory health and safety requirements are met, maintaining a safe environment for residents and staff.Engage with residents to foster a sense of...

  • Office Coordinator

    4 days ago


    Bournemouth, Bournemouth, United Kingdom Craigs Investment Partners Limited Full time

    We are seeking an experienced and professional Office Coordinator to join our team in Christchurch. This is a permanent position working 37 hours per week, Monday to Friday (hours may be negotiable for the right candidate).Job SummaryYou will be responsible for providing exceptional customer service and administrative support to our team.Key...


  • Bournemouth, Bournemouth, United Kingdom Page Personnel Finance Full time

    Job Title: Service Coordinator and AdministratorAbout Us:Page Personnel Finance is a leading provider of recruitment services for the finance industry. We are currently seeking a highly organized and detail-focused individual to join our team as a Service Coordinator and Administrator.Job Description:As a Service Coordinator and Administrator, you will play...