Property Operations Coordinator

6 days ago

Bournemouth, Bournemouth, United Kingdom McCarthy and Stone Full time

About the Role

We are seeking a skilled Property Operations Planner to join our team at McCarthy Stone Management Services. As a key member of our operations team, you will be responsible for the project planning, coordination, and administration of property management across our estate of developments.

Key Responsibilities

  • Plan and schedule defect and repair works using Fixflo within SLA timescales.
  • Ensure maintenance and compliance activities are issued and completed within SLA timescales.
  • Allocate work to the in-house Facilities team, subcontract work out to original build contractors, or award work to marketplace contractors.
  • Ensure job tasks are efficiently allocated to reduce the number of visits, rework, or undue disruption to homeowners or staff.
  • Ensure the system is kept updated with progress and records on planned/reactive works.
  • Ensure issues are triaged correctly and billed to the correct team where appropriate.
  • Obtain feedback from Facilities Management and Asset Management teams on subcontractor quality and performance, feeding this back to Divisions or Services Commercial as required.
  • Plan and coordinate Planned Works through the Section 20 process, ensuring that all projects are delivered successfully and compliantly.
  • Plan and coordinate Dispensation requests where urgent asset repairs are required that are above the Section 20 trigger value.
  • Ensure landlord compliance activity is kept to plan and that any non-compliant assets are attended to quickly to restore full compliance.
  • Ensure that all property-related incidents and issues are escalated promptly to the correct destination, followed through to resolution, and closed off.
  • Responsibility for actioning incoming queries to the Property Operations mailbox within SLA, responding personally or coordinating a full response from the appropriate SME.
  • Payment administration to include raising purchase orders, chasing invoices through to payment, and contracharging.

About You

  • Experience in scheduling work in a services, customer-centric organisation.
  • Experience in planning tasks relating to property (ie. facilities, assets, defects, PPM).
  • Experience of successful working in a matrix management structure is desirable.
  • Good administrative and organisational skills are essential in this role and experience in using computerised databases is desirable.
  • Able to work on his/her own initiative and organise the daily workload in line with priority.
  • Ability to work under pressure and to tight deadlines.
  • Sound Microsoft Office and database administration skills.
  • Effective stakeholder management.
  • Be able to write considered communications in a professional manner.
  • Commercial acumen is desirable.

What We Offer

  • Strong time management and planning skills.
  • Delivery-focused and highly organised.
  • A collaborative team player.
  • Tenacious and results-driven.
  • Professional and approachable.
  • Able to deal with competing priorities.
  • Excellent communication skills.
  • Able to forge positive working relationships with internal and external contacts.
  • Display a positive attitude and a can-do approach.

We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

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