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Patient Experience and Engagement Lead

7 months ago

Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

General duties include the following; Providing professional advice and support to patients and carers on a wide range of services and developments in the organisation. Coordinating and delivering a wide range of patient engagement activities to promote patient involvement which is reflective of national best practice and current research. Deliver specialist training to a wide range of staff to improve engagement and the patient experience. the role will include dealing with highly complex and sensitive communication.

This may include gathering and presenting to staff, a families experience of death of a loved one, where the family feel there have been failings in care, triangulate these insights to make change to help either individual patients or carers or to drive Trust wide change. Working with people from communities that are less heard from, targeting their input into redesign to help to minimise health inequality. Where individual concerns are raised, attend the patients bedside, review patient notes and speak with staff to gather assurance about the standard of care.