Patient Services Coordinator

7 months ago


Bournemouth, United Kingdom Kinson Road Medical Centre Full time

KINSON ROAD MEDICAL CENTRE JOB DESCRIPTION PATIENT SERVICES COORDINATOR RESPONSIBLE TO: PATIENT SERVICES LEAD SPECIAL REQUIREMENTS OF THE POST To contribute to the provision of a high level of patient care and service and the smooth running of the surgery and the practice as a whole. To ensure that total confidentiality is maintained in that no information about patients, the practice or staff, either medical or personal, is disclosed to persons other than those employed by, or attached to the practice for whom such information is relevant. To present a calm and friendly image to patients. To keep medical records in good order, filing up to date, record messages accurately and efficiently and assist other members of staff.

To be reliable and flexible. To be able to use own judgement, resourcefulness and be able to work under pressure without direct supervision. To have a thorough knowledge of all perception procedures. MAIN DUTIES AND RESPONSIBILITIES 1.

Ensure an effective and efficient Patient Services are provided to patients and any other visitors to the practice 2. Deal with all general enquiries from patients, doctors, staff and other agencies, explain procedures and make new and follow-up appointments, including appointments for medicals. 3. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. 5. Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. 6. Enter requests for home visits into the visit book, ensuring careful recording of all relevant details, including the time of the visit request, and where necessary refer to Duty Doctor. 7.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours. 8. Assist in scanning all patient correspondence into the patients computerised medical record. Process various patient forms, e.g.

self-certification forms, hospital pre-admission drug check lists, etc. and ensure patient is advised if a fee is payable. Accept payment and issue a receipt. Refer complaints that cannot be resolved swiftly to the Team Leader.

Telephone hospital for test results Order ambulances, both routine and emergency Set up out-of-hours answerphone Enter and retrieve patient information on the computer as required. File medical records, letters and test results as required, ensuring strict alphabetical order is adhered to. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible and renew envelopes where necessary. Premises Open up the premises at the start of the day, when first to arrive, de-activate the alarm and make all necessary preparations to receive patients.

When the last to leave at the end of the day, ensure that the building is totally secured, all windows are shut, the internal lights are off and the alarm activated. Wash up, and ensure the kitchen, waiting room and the reception area is kept tidy. Restock Hub and clinical rooms. Organise the posting of letters.

Perform any other duties as requested by the Partners or the Practice Manager. Observe all health and safety requirements and report any breaches of health and safety to a Partner or the Practice Manager. This list is an indication of reception duties but is not exhaustive.



  • Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    General duties include the following; Providing professional advice and support to patients and carers on a wide range of services and developments in the organisation. Coordinating and delivering a wide range of patient engagement activities to promote patient involvement which is reflective of national best practice and current research. Deliver specialist...


  • Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    An opportunity for a registered Healthcare professional, working in the Patient Experience Team, acting as a professional lead for patient engagement in the Trust. Their role will be to help and advising on the development, implementation and monitoring of the Patient Experience and Engagement Strategy through targeted patient engagement. **Location**:...


  • Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    We are looking to appoint an Emergency Department Patient Flow Coordinator to work closely with the nurse in charge and emergency physician in charge to ensure provision if safe, effective and timely services. Monitor patient journey in order to meet both trust and National standards. - Monitor length of stay of patient in department, chasing up patients...

  • Patient Advisor

    6 months ago


    Bournemouth, United Kingdom Optical Express Group Full time

    **Hours: Full Time** **Salary: £24,000 + bonus** **Location: Travel between both Bournemouth & Salisbury** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence....

  • Patient Advisor

    7 months ago


    Bournemouth, United Kingdom Optical Express Group Full time

    **Hours: Part time** **Location: Bournemouth** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to...

  • Patient Advisor

    7 months ago


    Bournemouth, United Kingdom Optical Express Group Full time

    **Hours: Full Time** **Salary: £24,000 + bonus** **Location: Bournemouth** Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect...

  • Discharge Coordinator

    6 months ago


    Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Ward Two is currently looking to recruit a proactive and patient centred Discharge Coordinator. As a ward we prides ourselves on our effective team work. As a discharge Coordinator on Ward Two, you will be required to interact closely with all members of the Multi-Disciplinary Team and other external health and social care services in order to facilitate...


  • Bournemouth, Bournemouth, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job Title: Care Coordinator for Intellectual Disability ServicesLocation: Dorset, UKAbout the Role:We are seeking a highly motivated and experienced Learning Disability/Mental Health Nurse to join our team as a Care Coordinator for Intellectual Disability Services. This is a fantastic opportunity to make a real difference in the lives of children and young...


  • Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    An exciting opportunity has arisen to join an existing UHD multidisciplinary team, working on the Poole and Bournemouth sites. The aim of the service is to care for patients accessing UHD services who are experiencing homelessness or at risk of homelessness. The role will also involve the care of patients undergoing treatment for Chronic Hepatitis C across...

  • Bookings Coordinator

    7 months ago


    Bournemouth, United Kingdom Nuffield Health Full time

    HEAD OFFICE Bookings Coordinator Booking Coordinator Bournemouth Hospital | Radiology | Permanent contract | Part time Up to £21,333 pro rata 25 hours per week Nuffield Health is Britain’s largest Healthcare Charity. Our bookings office plays a vital role, working with our Radiology team and customers who are receiving Digital Imaging services. We’re...


  • Bournemouth, Bournemouth, United Kingdom Transformation Unit Full time

    We are seeking a Senior Clinical Care Coordinator to join our Transformation Unit.About the RoleThis is an exciting opportunity for a dedicated and experienced professional to join our team as a Senior Clinical Care Coordinator.As a key member of our team, you will be responsible for coordinating patient care and supporting the development of our Hospital at...


  • Bournemouth, Bournemouth, United Kingdom Gama Aviation Full time

    Service Delivery CoordinatorWe are seeking a Service Delivery Coordinator to join our Engineering team in Bournemouth.Collaborate with customers and internal teams to deliver high-quality maintenance servicesDevelop and implement operational processes to ensure efficient performanceReport on SMS/Quality issues and participate in quality audit programmesAs a...

  • Care Coordinator

    2 weeks ago


    Bournemouth, Bournemouth, United Kingdom NHS Full time

    Care Coordinator Job DescriptionWe are looking for an experienced Care Coordinator to join our team at Dorset HealthCare University NHS Foundation Trust. As a key member of our Early Intervention in Psychosis Service, you will be responsible for coordinating care delivery and ensuring seamless transitions between services.Main AccountabilitiesCoordinating...

  • Care Coordinator

    6 months ago


    Bournemouth, United Kingdom Aqs Homecare Full time

    **AQS Homecare Bournemouth - Experienced Care Coordinator** **Full-Time** **Salary: PS24,000 **Location**:Bournemouth **AQS Homecare are looking for highly organised and motivated care coordinators to join our team. As a care coordinator, you will need to be highly organised and have excellent computer skills. You will need to have a calm and patient...


  • Bournemouth, Bournemouth, United Kingdom Bupa Global Full time

    Job Description: Domestic Services CoordinatorOur care home is seeking a highly organized and motivated individual to coordinate domestic services.The successful candidate will be responsible for maintaining high standards of cleanliness, supervising staff, and managing inventory levels.This role requires excellent communication and leadership skills, with...


  • Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time

    We are looking for a Resort Service Coordinator to join our team at Daish's Holidays. As a key member of our hospitality leadership team, you will play a crucial role in coordinating daily front and back of house restaurant operations to deliver exceptional service and maximize customer satisfaction.Job DescriptionDeliver superior service and maximise...


  • Bournemouth, Bournemouth, United Kingdom Nuffield Health Full time

    Job DescriptionWe are looking for a motivated and detail-oriented individual to join our team as a Patient Environment Supporter. In this role, you will be responsible for maintaining a clean and safe environment for our patients, staff, and visitors.About the JobThe ideal candidate will have excellent communication and customer service skills, with a focus...

  • Theatre Coordinators

    7 months ago


    Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    Are you passionate about high-quality care? Are you looking for a new challenge, with the opportunity to build on existing leadership and clinical skills? We seek a motivated Nurse or Operating Department Practitioner to lead and daily coordinate our theatre department and teams. We are seeking someone who is passionate about delivering high-quality care to...


  • Bournemouth, Bournemouth, United Kingdom Nuffield Health Brentwood Full time

    Hospital Cleaning CoordinatorWe're seeking a highly organized and skilled individual to join our housekeeping team as a Hospital Cleaning Coordinator. In this role, you'll be responsible for coordinating the cleaning schedules, supervising the cleaning teams, and ensuring that all areas of the hospital meet our high standards of cleanliness and...


  • Bournemouth, Bournemouth, United Kingdom Boots Full time

    Job DescriptionThis Relief Pharmacist position involves providing exceptional patient care and delivering expert advice across various pharmacies. Key responsibilities include:Delivering pharmacy strategy through expert care and adviceEnsuring compliance with regulatory requirementsCollaborating with store teams to enhance pharmacy capabilitiesProviding...