Patient Services Coordinator

4 weeks ago


Bournemouth, Bournemouth, United Kingdom Dorset Clinical Commissioning Group Full time

Comprehensive Job Overview

This role is pivotal in ensuring the smooth operation of patient administration within the healthcare setting. The successful candidate will play a crucial part in managing patient flow and facilitating discharge processes in an acute care environment.

Main Responsibilities

For a detailed understanding of this position, please refer to the comprehensive job description and person specification attached.

Candidate Profile

Qualifications

Essential Requirements

  • Proficient in Numeracy and Literacy at GCSE / A level or equivalent standard.

Desirable Qualifications

  • NVQ Level 3 in Health/Social Care Management or an equivalent qualification.

Experience

Essential Experience

  • Knowledge of patient flow and the complexities involved in discharge processes within an acute ward.
  • Experience in caring for patients with both acute and chronic conditions in a hospital environment.
  • Proven clinical experience.

Desirable Experience

  • Experience in assisting with discharge planning that involves CHC and Social Services.
  • Familiarity with patient flow and discharge planning systems.

Technical Skills and Competencies

Essential Skills

  • Basic IT proficiency.
  • Strong assessment, planning, and organizational skills.

Desirable Skills

  • Understanding of audit processes.
  • Good knowledge of NHS computer systems, such as Ecamis and EPR.

Knowledge Base

Essential Knowledge

  • Demonstrated understanding of both simple and complex discharge processes from an acute ward, including the Mental Capacity Act.
  • Awareness of National Frameworks, CHC, Delayed Discharge Act, and reimbursement protocols.
  • Understanding of MDT assessment and treatment for vulnerable patients in both acute and community settings.

Desirable Knowledge

  • Familiarity with national guidelines and targets related to patient discharge.


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