Patient Services Coordinator
4 weeks ago
Comprehensive Job Overview
This role is pivotal in ensuring the smooth operation of patient administration within the healthcare setting. The successful candidate will play a crucial part in managing patient flow and facilitating discharge processes in an acute care environment.
Main Responsibilities
For a detailed understanding of this position, please refer to the comprehensive job description and person specification attached.
Candidate Profile
Qualifications
Essential Requirements
- Proficient in Numeracy and Literacy at GCSE / A level or equivalent standard.
Desirable Qualifications
- NVQ Level 3 in Health/Social Care Management or an equivalent qualification.
Experience
Essential Experience
- Knowledge of patient flow and the complexities involved in discharge processes within an acute ward.
- Experience in caring for patients with both acute and chronic conditions in a hospital environment.
- Proven clinical experience.
Desirable Experience
- Experience in assisting with discharge planning that involves CHC and Social Services.
- Familiarity with patient flow and discharge planning systems.
Technical Skills and Competencies
Essential Skills
- Basic IT proficiency.
- Strong assessment, planning, and organizational skills.
Desirable Skills
- Understanding of audit processes.
- Good knowledge of NHS computer systems, such as Ecamis and EPR.
Knowledge Base
Essential Knowledge
- Demonstrated understanding of both simple and complex discharge processes from an acute ward, including the Mental Capacity Act.
- Awareness of National Frameworks, CHC, Delayed Discharge Act, and reimbursement protocols.
- Understanding of MDT assessment and treatment for vulnerable patients in both acute and community settings.
Desirable Knowledge
- Familiarity with national guidelines and targets related to patient discharge.
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