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Patient Care Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Hours: Full Time

Salary: £24, + bonus

Location: Travel between both Bournemouth & Salisbury

At Optical Express, we are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We are a company that values our people and technology, and we are dedicated to making a positive impact on our local communities through our charitable and environmental projects.

A career at Optical Express is fulfilling, fun, and rewarding. As an employee, you can benefit from:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, your role will be to make our patients feel valued and supported from the moment they enter our clinics. Your day-to-day responsibilities will include:

  • Building relationships with patients and ensuring regular communication prior to and following their treatment
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment as part of a full health check
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

We are looking for a motivated and driven individual who is passionate about providing world-class customer service. If you have strong organisational skills, can communicate clearly and articulately with a diverse range of people, and are committed to delivering exceptional patient care, we would love to hear from you.