Patient Care Specialist

2 weeks ago

Bournemouth, Bournemouth, United Kingdom Optical Express Full time

Job Title – Patient Advisor

Hours: Full Time

Salary: £24, + bonus

Location: Travel between both Bournemouth & Salisbury

At Optical Express, we're dedicated to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're committed to a culture of care, trust, and integrity, extending to our local communities through charitable and environmental projects. Our employees benefit from:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

As a Patient Advisor, you'll play a vital role in making our patients feel valued and supported. Your day-to-day tasks will include:

  • Building relationships with patients and ensuring regular communication
  • Assisting in patient consultations
  • Scanning patients' eyes using state-of-the-art equipment
  • Assisting patients to complete health questionnaires
  • Introducing patients to their optometrist
  • Scheduling treatment dates
  • Discussing finance options
  • Accurately maintaining patient records

We're looking for someone with a passion for delivering world-class customer service, strong organisational skills, and the ability to communicate clearly with diverse groups. If you're motivated and driven to succeed, we'd love to hear from you.

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