Inclusion Service Coordinator

4 days ago

Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Full time
Job Title: Inclusion Service Coordinator

Join Vitality Corporate Services as an Inclusion Service Coordinator and drive the adviser service strategy to deliver consistent World Class service to our Intermediaries across Vitality Life.

About the Role

We are seeking a highly motivated and experienced professional to lead the delivery of consistent World Class service to our Intermediaries across Vitality Life. As an Inclusion Service Coordinator, you will be responsible for driving the adviser service strategy, leading the delivery of consistent World Class service, and sitting on the Life Exco and deputising for the Group Retention & Adviser Service Director in other key Excos.

Key Responsibilities
  • Define the strategy and plan for Life Adviser Service Operations in alignment with the overall business strategy and goals.
  • Provide mentorship, guidance, and professional development opportunities for team members.
  • Create a high performance culture where people have the freedom and desire to develop and aspirations to over achieve.
  • Drive and implement transformational change initiatives to optimize underwriting & service processes.
  • Develop and execute strategies to improve efficiency, accuracy, and customer experience.
  • Establish Management Information and KPI's, analyse data to determine operational effectiveness and areas for improvement.
  • Engage with internal and external stakeholders to understand needs and deliver exceptional service.
  • Deliver efficiency and effectiveness targets, focusing on automation and customer experience.
Requirements
  • Private Medical, Life or Insurance experience.
  • An understanding of how to build, motivate and mature call centre teams.
  • Excellent planning and organisational skills.
  • Excellent communication, coaching and feedback skills.
  • Strong understanding of underwriting processes, risk assessment, and regulatory requirements.
  • Evidence of supporting the delivery of large system change, specially to drive process and customer benefit.
  • Bachelor's degree in Business, Finance, Insurance, or a related field (advanced degree preferred).
What We Offer
  • Bonus Schemes - A bonus that regularly rewards you for your performance.
  • A pension of up to 12%- We will match your contributions up to 6% of your salary.
  • Our award-winning Vitality health insurance - With its own set of rewards and benefits.
  • Life Assurance - Four times annual salary.
About Us

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We're committed to diversity and inclusion because it's good for our employees, for our business, and for society.

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